Michael and Inna Skorichenko-Bank of America-1701390980

Nov 30, 2023 My name is Michael Skorichenko. My wife, Inna, & I just left your North Royalton branch and would like to file a complaint about the service we received. We stopped in to deposit funds into my wife's account. The representative met us in the lobby and attempted to enter the check via the tablet which did not work, I made the comment that this didn't work that last time I was there and how things were so much simpler just dealing with a teller. She stated that we might have to do that if the second tablet didn't work - but it worked. She went on to explain that this was an ongoing problem and that it was supposed to be corrected by Nov. 22 and it's now the 30th. My wife had to present both a Driver's License and enter her SSN. I made the comment that this was the first time we were required to provide both, She replied that she came from another bank 2 months ago and they had the same policy and this was the only way to verify my wife's profile. I deal with 3 other banks and none of them have this policy - usually one or the other, but not both, especially for a deposit, not a withdrawal and not a large sum of money. When she brought us the receipt I inquired how soon the funds would be available and was told it was indicated on the receipt. I did not see it and asked where on the receipt - she did not show me just repeated that it was there on the receipt. I still did not located it and again asked "where on the receipt" and show3ed it to her - I never did get an answer. My wife then stepped in telling the rep she was being extremely rude, at which point the rep turned and walked away leaving us alone in the lobby. This is a horrible way to treat your customers. Never a smile or any greeting & not only not offering if any other assist is needed, but refusing to assist when asked to & just turn and walk away - just abandoning the customer. She did not even hand my wife's ID back - just left it on the table. We tried to get someone to assist us and yelled out in the lobby until a second representative came out. We asked to see the manager & were told he was out. She refused to give us the name of the rep that we dealt with and at first would not give us the manager's name - only when I started to look through the business cards in the lobby did she assist us. Her name was Bree (off her name tag as she also refused to give her name) - the first rep we deal with was not wearing a name tag - she came out later and I double checked and again asked for her name, which she refused. My wife started to video our interaction, but we were told to leave the bank. The rep was an over-weight female with dark hair in her late 29's or 30's - working Thur Nov. 30 at apporox. 3pm. My wife is amazed - she has not been treated this rudely by anyone at any business institution in her life. I have worked in management myself and I would not tolerated such behavior from my employees. Customers are to be treated in a courteous manner - even a "difficult" customer should be treated with respect - not being argumentative to everything they say and not to complain to the customer about how the equipment not working. I also believe that it is every company's policy that the employees wear ID tags so the public can identify them as employees. HR should have a program instructing how your institution should interact with its customers. She would benefit from a review of your policies and perhaps a refreshing course from HR. I personally would not conduct any of my business with any bank that treated its customers in such a manner or tolerate such behavior from one of my employees.