Matthew Swarmer-Louis Vuitton-1701405826

I bought a very expensive duffle bag for a trip I was planning unfortunately the trip got canceled and I no longer needed the duffle bag. I called and text the store in King of Prussia Pa. I was told by the seller he would see what he could do for me so I could get a full refund. By now 30 days have passed. So me and my parents took the long trip to the Louis Vuitton store. When I entered the store I talked to one of the store employees and explained what happened and he said getting a full refund is no problem since I never opened the box. It was in mint condition. He then and found the person I bought the duffle bag and he told me it was too late for refund and I could only get store credit. I was lied to. I need the money I spent back I told him. I think the employee was only concerned about his commission. This is not how you treat a good customer. I will never shop at this store again. I see now why it has a very low rating. I told all my friends that shop there and they are awaiting the outcome. I just want my money back. The owners of the store should be embarrassed for how their employees treat customers. Needless to say I will never shop there again.