Matthew S Coop-Verizon-1703282178

Went in to get an upgrade on our phone, got our phone, and that is when it all started. They said our phone was damaged and will not give us our credit that is owed. They inspected it at the store and said it was fine, then shipped it to corporate, who said it was damaged. The managers at the store can't make any decisions, and now our monthly bill of 190.00 has become outrageous. I paid $804.00 on December 21st to get my phone turned backed on. They said I had not paid my bill but that is not true had paid twice in October. I had to use a neighbors phone to call in, because the agents at the Verizon store said they could not help me any more. I have been fighting this for four months now. Have probably spent a minimum of 15 hours in the Steamboat Springs store, to have nothing solved. I try and get someone to help, but the only people you can reach have been outsourced overseas, and all they want is for you to pay your bill and money. I have been with Verizon for 20 years, always paid my bill, always been treated with respect, but not now. Had to file a online complaint because I can't reach anybody on a customer service line. Finally walked out of the store today feeling so defeated and down. I am going to switch to T-mobile where they can actually make decisions in the store. If someone who reads this actually cares could reach out to me that would be great. My name is Matthew Coop, I have a business account, and like I said earlier have been fighting this dispute for four months. There should be numerous documentation but nobody seems to care anymore about the small business owner. I am truly disappointed in Verizon and their employees, they told me today they could not help me anymore. I don't know what else to say, but I hope someone will respond to me, because this is just a little dose of what I have actually been through in the last four months.