Mary P Lozano-Ashley Furniture-1705153692

I ordered a sectional online on December 25. It was delivered on December 30. After many attempts, I was able to contact customer service about a defective arm on the chase, a tear on the back of the chase, and a saggy pillow for the back of the chase. I was informed that a tech needed to inspect the chase before a replacement could be sent (first lie). The tech came to my house on Jan. 12th. He said he was here to repair the chase. He took apart the side of the chase to attempt to fix the loose material, the baggy pleats, and the lumpy appearance of the arm. However, the repair was not successful, and he did not address the other issues with the chase. In addition, when he turned the chase on its side, he found a tear in material covering the bottom of the chase. He stated the chase was poorly constructed and needed to be replaces. I spoke with two reps in the service dept (JM and Grace). JM informed that the chase would be replaced and I would be contacted within 48 hours to setup the exchange (2nd lie). Then I received a text from Jenny stating the parts to repair the chase would be sent to my home, and I should contact Ashley when I received the parts so the tech could be sent out to attempt to repair the chase again. I told here since the first repair was not successful, I wanted the chase to be replaced, but she would not agree to my request. I then spoke with Daniella and she stated that the distribution department would make the decision to repair or replace the chase after reading the tech's report, and would be contacting me on 1/13/24. I paid for new furniture, but received a chase that is defective, and a repair that was not successful. Dealing with customer service has been frustrating and not productive. I sent pictures of the issues, the tech could not repair the chase, and Ashley is not willing to replace the defective chase even though it is still under the manufacture's warranty. Please help me rectify the with customer service in New Braunfels, Texas (order# 725009050042). I tried to upload pictures of the chase that show the defects, but was unable to do so due to the size of the uploads.