Manny Malkan-T-Mobile-1700319268

Worst experience in quite some time. They extorted me and were incompetent. Also, the manager at the T-Mobile store on Bee ridge Road in Sarasota Florida should be fired. Rude, Nasty and other adjectives I could throw in there but I am trying to be a gentleman. Chronology of issues: - I wanted to switch 2 lines from Verizon and go to the senior plan on T-Mobile. One of the Verizon phones still had to be paid off if I transferred lines - T-Mobile says no issues. They would give me credits equal to the payoff amount for the Verizon phone. - They unpack the new upgrade phone at T-Mobile and put on a shield protector that I wanted while the lines are "being transferred". 2 hours later they come back and tell me there's an issue. My Verizon phone is locked and they can't give me credits to payoff the phone. A workaround would be to maintain 2 separate lines with both carriers until the phone was unlocked after 60 days. - I state that I don't want to do this because I know both carriers will charge me more for separate lines. I wanted a refund and stated I would come back after the Verizon waiting period was over and their phone was unlocked so the transfer would happen seamlessly - The T-Mobile manager(Rachel Waters) steps in. Let me say this woman is nasty and rude and should be fired asap if they want to generate revenue at that store. She charges me a restocking fee for $70 as well as $45 for a protective shield on the new phone they were going to sell me. This was their mishap/fault/issue and not mine. - I state politely, that they should not charge me anything because they didn't check whether the lines could be transferred from Verizon without issues. They told me explicitly when I walked in that they could transfer the lines without issue. They charged my card for tax on the new phone, the case, the protective shield screen before they found the issue. Bottom line..............T-Mobile loses a customer and will lose many more. Especially at this store. What should have been a simple process has been a nightmare. I also don't go away. The better business bureau has a complaint from me; T-Mobile "Office of the President" will be hearing from me. Every social media complaint forum will have something on this issue from me. This is a matter of principle and i will go to war!!