Lisa -T-Mobile-1706582616

I have been a customer of T-Mobile for 22 years and I have never been so frustrated. I upgraded my phone on January 13th and apparently the rep at the retail store set up my phone to hard of hearing and I’m was not able to receive or make phone calls. I can now make calls but not receive them. NO ONE can even help me without hours one hold and transferring. When I called the retail store I was HUNG UP on twice. I just this issue rectified. I need to be ABLE TO RECEIVE CALLS. I’m so frustrated with mobile and their unprofessionalism. How do you pretend that the person who screwed up my access doesn’t work there and the hang up on me???????????? I spent a ton of money to get upgraded. T-Mobile should be ashamed of themselves.