Lewie Stump aka Bud-Amazon-1696728117

I made a recent order for around $54... the order number is 114-2258632-7771403... package #4 in the shipment was damaged at the carrier facility. I was informed as such and told that the package was undeliverable and damaged, and it was being sent back. I was also told to contact customer support if I didn't receive my package by October 7th. I ordered this on October 2nd so I'm already 5 days instead of 2 day shipping which I pay for every month. I contacted on October 7th and after two times was told I was getting my refund for $26 and change for the four items that were not sent. again I stress that Amazon damage this package and send it back I'm not claiming missing items. a customer support agent named mohsin intercepted My refund and told me that I would have to wait until the 19th of October for a refund for a package you never brought me. or to wait to see if my items were delivered. today I was informed by Amazon, again this is on your end, that the package was definitely not coming, and to return in 5 days if I haven't received my refund... so now my refund is pending instead of the package. I was told again today to wait instead this time I have to wait until the 20th. that's 18 days. Mohsin tells me yesterday that his decision remains steadfast and unwavering... who talks like that? especially to a customer! I didn't contact Amazon about items that were delivered that I claim are missing and would prove we're missing if I were asked to do so. I'm asking Amazon to compensate me for a package that Amazon damaged and Amazon won't deliver. and I have been flagged on a personal vendetta for some reason by some dude in the Philippines or in India and I don't appreciate the way I've been treated. everyone in the call centers needs some perspective, I don't contact customer support to cause problems for you... I am not a problem, I am the customer. Amazon has created a problem for me and it is your job to resolve it not to shove me into a corner and tell me to shut up and be good because your decision is steadfast and unwavering. you can check my chat logs to verify that this jerk said that to me. I'm not only asking for the four items that you never brought to me to be refunded to my gift card balance I want a hardship compensation for the time that I have spent trying to get $26 back. I am disabled and I have less than $100 a month after bills to buy supplies and I don't need to be hassled by people 6,000 miles away who don't give a care about anyone but themselves. and on the side note please set up some us call centers because Amazon customer support is lacking empathy in a big way. thank you for your time and God bless you.