Laura McHale-Amazon-1703805799

There was a promotion that made all tidy cats litter 40% off when you sign up for subscribe and save. I had 2 in my cart and for some reason, it was only taking 40% off of one. They we're both originally $25 and the discount would've brought them to $15 each. I reached out to customer service and spoke with Jeremy who told me that since the discount wasn't working, he's going to put a $15 off promo in my cart so my total would come out to $25. I'd basically be getting a tub of litter for free. Unfortunately when I went to check out, the $15 wasn't showing up so I ended up getting just one litter. I immediately reached back out to customer service and told someone else what had happened, and he told me to reach out when I receive the litter and they will refund me. So, I did just that. For the third time, I explained the situation only to be transferred to someone else. So I tell them the story, and they decide to leave the chat. I then got connected to someone else who I explained it to again and all she had to say was, "what you're saying is you didn't receive it?" That was absolutely not even close to what I was saying. Everytime I got connected to another rep, I asked them to please go back in the saved conversations so I wouldn't have to type everything out again, and again, and again. I still somehow ended up having to tell the entire story another 6 times. After I explain this to Nevedita, she asks if I have proof. I told her that if she just went back on my conversations with customer service, she would see. Everything is in the conversations. She told me that I had given her the wrong information and that it wasn't possible. I'm sorry,what?! The proof is right there if shed just go and look. I just want my refund or the other litter I was promised. So she just ignores me and asks if there's anything else she can help me with. Lol. She hasn't helped me at all. She basically told me I was lying and refused to help me any further. So I ask to speak with a manager and she continues to argue with me, saying that they're going to tell me the same thing. Un-real. I was literally just asking for what I was promised by two different amazon employees and I got ZERO help. None of the 6 reps I spoke with, took the time to look back on my account. It's like they just totally ignored everything I said, and then went on to ask questions that had no relevance to my situation. Then I talk to Mohit. I explain how frustrated I am and that I demand to speak with a manager/supervisor and he refuses to put me on with one. He tells me that he is the last person I will speak with. Again,this guy is no help and is nothing but rude just like the other ones I spoke with. To make matters worse, they hardly speak any English. They have no clue what's going on. They don't know the slightest thing about customer service. I have spent HOURS talking to Amazon customer service about this and I've got nothing in return but pure frustration. Having to tell the same story to multiple different agents over and over again, all for them to just not understand it. It wasn't complicated at all but I swear I told that same story at least ten times. Talking to them is like talking to a brick wall. I don't even know if they're actually people .. maybe they're bots. Either way, worse customer service I've ever experienced. I was so frustrated that I couldn't hold in my tears and I just lost it. I'm not sure why they don't put notes in people's accounts. It is not okay to make the customer start from square one Everytime she gets a different agent in the chat. It's absurd. The fact that they're too lazy to just go back and look, even after I asked them to do that bc I didn't want to explain it all again. They just didn't care. They're awful. Worst customer service ever.