Keyla Y Davila-Amazon-1697692625

Today I was treated very rude by a customer service representative. In the evening I had to call to report an unauthorized purchase on my Amazon account. When I was talking to the lady by phone and explained that in the morning I was able to report 2 orders from my Amazon account that I didn't authorize to a different address that I didn't recognize. After my first call the representative was able to make the refund and told request me to change my password. I also remove the 2 address that appears on my account and didn't belong to me. When I make the evening call to AMAZON customer service the lady from the beginning was rude and after I explained the situation she told me that she can't make any refund and she will report the account to another department. I try to explain that in my first call there was no problem and I request to speak to a supervisor but she keep talking saying that ( regarding what?) And I keep telling I want to speak to a supervisor she says I will escalate your call with a rude actitud. I use Amazon for the past 20 years . My account was a prime for very long time but for the past years Amazon customer service has been sow disappointed. I am so unhappy with the poor quality of the service... I hope that someone awake soon before everything collapse.