Keith-T-Mobile-1703955683

HORRIBLE, I didn't choose Tmobile, and I never had any problems when it was Sprint. Since switching over to tmobile it has been nothing but problems and frustrating issues. I submitted military discharge papers for a discount, however every time I try to change my plane to save money I get an error and cannot change. Went into the store and the level of rudeness and and complete incompetence from the sales associates was baffling. I tried to make a simple change online, unable to. Called customer support and while she helped with the initial problem, it took 15 minutes just to get past the ignorant automation to get redirected to an actual person. Then it took 30 minutes of listening to tmobile advertisements while on hold waiting to actually talk to someone. THEN they actually charge me $10 for the honor of actually talking to a human person. Not to mention the dropped calls, spotty cell service in rural areas. RUN from this atrocity of cell service.