kathleen levy-T-Mobile-1700194761

my moto g phone locked up and when i called the company they said to go to t-mobile in madera ca. along with my id to show i was a customer as they would reset a new password as mine was in with my phone numbers that i didnt have access to. They closed at ten so i got there around 9 with my grand daughter. they said there was nothing they could do. so here i sit at home for the last three days with no phone thats working. i use my grandaughters phone when she stops by to see if i need anything. Withot a pin number to unlock my phone i cant access anything on my phone.. I have copd and theres no family i can get ahold of and no way to get an ambulance to come and take me to a hospital when my breathing goes bad. Im on oxygen 24-7 to be able to breathe . and the closer i get through the stages of copd the more im dying. Anyway haveing my phone and the internet keeps me calm and i can regulate a bit better. Anyways when i called for help with my phone to unlock it with a password and to go in didnt work. im not real thrilled with the service i was told i could get to fix my phone as i would be able to keep my phone numbers. i was looking as to why my phone locked up and i was reading that my phone was too full and needed to have things deleted. it may have been from all those downloads that were automatic with the phone. Anyways im not very happy with tmobile people to tell me to take it in to get what i needed to make it work. right now im using my grandauhters hotspot. im going to losing my drs phone numbers and already missed my drs appointments as i had them all listed in my phone calendar.. there was no way to call but i saw where to send a complaint. it would have be better if i was told to get rid of whatever it was that was making my phone to go into lockdown mode. Thanks for listening