kate-Amazon-1699473027

this place has gotten worse since it changed hands. there used to be a valid email address you could write to and get a real reply. now, you have to call in and speak to someone who does have English as a primary language and when they repeat your problem back (to verify if they understood you), it is not right. if you use chat, you have the same problem. if you get frustrated with them during chat, their immediate response is "give me your phone number so i can call you". if i had want to talk with someone, i would have called in or requested a callback. Amazon might think that talking with someone will work better than chat, but if i am really upset, talking will not calm me down. apparently, they do not have a valid email address to send your problems to for someone to delve into the issues. there are also many times i have gotten the same or similar items from Walmart cheaper. they are getting a little too big for their britches.