Karyn Reck-Macy's-1711233096

My daughter got a gold chain for Christmas from her grandmother. The chain broke three times between the December and February. I went to Macy’s at the Palisades Mall in Nanuet and it was a day past 90 days they refused to exchange it for another necklace. My daughter was planning on purchasing a necklace and adding money to the refund she would’ve gotten from the additional chain. The sales woman was lovely, but then she called for a manager. The manager came down and she was a young girl. She was extremely rude, very blunt, and acted like we were keeping her from something else she didn’t walk over the counter. She talked to me from across the counter and did not make iContact. She said I could pay to have a repaired , and if I knew the chain was gonna be a problem, I should’ve purchased the protection plan. Once again, she was very rude very short and very nasty not somebody that you would want representing such a reputable company so now we have the broken chain instead of giving Macy’s business, we will be going someplace else unfortunately, this girl is putting bad reputation on your business. I don’t remember her name it was Maria or something like that and when I asked her her name, she turned around and mumbled it. Thank you for your time.