Kara lawson-Amazon-1713090055

For the most part, amazon customer service is made up of representatives who are inept or incompetent. Why? They do not go in-depth when investigating a case of nonreceipt of merchandise. Case in point.... I ordered many zippo and scripto vu cigarette lighters on Amazon during the Christmas season, and two of those lighters were either lost or stolen by inept and incompetent USPS postal carriers. If a tracking number shows as the item being delivered by the post office, then eBay STOPS the investigation, and reports CASE CLOSED. Amazon has to realize that mail sometimes gets stolen or misrouted to other people's addresses.