joshua chastain-CarMax-1697751932

VA, as well as the Roseville location. I have been honest and forthcoming throughout the process. The severe lack of communication is very concerning to me. I will not disregard the level of professionalism within customer service itself. However, it has been a grossly unpleasant experience and a waste of my time and money. I feel like information was given to me just to get me in the store. In the future a more through and complete review of information would be appreciated. You have eternally lost a loyal customer. I was promised no more surprises unfortunately that wasn't the case. I was told my car did not have to be registered, after 4 hrs twice..... they still did not honor their word... Roseville carmax is not honest... J. Chastain