John Quintana -AAA-1703257633

I when to the travel agent, Rebecca, in the Santa Fe office of AAA. I asked help to buy tickets to the Alhambra in Granada, Spain and flight tickets from Miami to Santa F6. The flight tickets were booked on the wrong date. I found out about the wrong flight date when I recived an email to get boarding pass. I immediately called Rebecca about the problem and I could not reached her finally got hold of a AAA Travel agent who booked me new flights on the correct date which I had to pay full price. The agent told me she would report the problem to her supervisor. On the tickets for the Alhambra Rebecca booked there was no time and Alhambra would not accept entry without a time. I sent multiple email days prior to the date of entry to Rebecca asking for the needed time with no response so we were not allowed into the Alhambra with the etickets Rebecca got us. I kept emailing Rebecca after the two miss bookings only to eventually getting an email from Rebecca that is was all my fault. The email was curt and insulting. To this day we have recived no attempt to make up for our ruined vacation thanks to the bad service we recueved. We would like a refund for all the extra money we had to pay because of the bad service.