John Mungall-T-Mobile-1707837283

I am Canadian . When I came to Florida in early Nov. I went to T Mobile to have a line added to my iphone till April. When I went to pay I asked should I pay the total amount or pay monthly.I thought paying the tital amount was simpler.then a month later I had to return to Canada so I went to the store and they said I had to contact an office.I wanted to get a refund.The person said that there would be no refund as stated in your policy.I told them that I was never advised of this when I purchased the line.I was basically Told to bad to sad.I requested a supervisor.The supervisor said that she was concerned that I was so angry and said that she would Issue $160 back to my credit card.I thanked her and said that I didn't appreciate being taken advantage of at 79 years old. The days passed and no credit so I called back.A snarcky person again went through the no refunds.I spoke with another supervisor who was as belligerent as the clerk. I would like a responce to this issue. One supervisor said she entered a credit and the other said basically shove it. If this is the way you treat people I will have report this issue in the Snow Birds news letter not to use T-Mobile when travelling to the US. You can contact me