JIANG CHEN-Volkswagen-1706308741

Subject: Urgent Complaint Regarding Volkswagen Tiguan Purchase and Discriminatory Treatment Dear Management I trust this message finds you promptly. I am writing to express my profound dissatisfaction and serious concerns about my recent experience with your dealership. In May 2022, I purchased a used 2015 Volkswagen Tiguan 2.0T TSI from your dealership. The vehicle had 36,000 miles, and the salesperson assured me of its excellent performance, emphasizing a clean history with no accidents or repair records. Trusting their words, I committed $22,615 in financing. As an Uber driver, my family depends on this income. On December 28, 2023, the vehicle stalled on the highway, causing distress. Although it restarted, similar incidents occurred frequently. Concerned about potential dangers, I promptly took it for repairs, incurring a $2,612 bill after three weeks. Unfortunately, the vehicle stalled again the day after retrieval and refused to restart. Attempts to contact sales and management were futile, leaving my car stranded. This situation caused a significant loss of $300 per day in Uber income for 20 days, totaling $6,000, plus the $2,612 repair cost, amounting to $8,612 I am deeply disturbed by discriminatory treatment due to my Asian descent. Your dealership's dismissive attitude contrasts starkly with the enthusiasm shown to others. Having lived in the U.S. for over 20 years, contributing diligently, my family should not suffer due to discriminatory practices. I suspect information about the vehicle's condition was intentionally withheld. While my car model isn't part of the recent recall affecting 246,000 SUVs, owners of the same model may face similar issues. I share this experience to raise awareness. I request full reimbursement for losses, immediate resolution of my vehicle's issues, and a sincere apology. I anticipate your urgent attention to this matter. Thank you for your consideration. Sincerely Jiang Chen