Jesse Thomas-T-Mobile-1697784444

I have been trying to get my SIM unlocked ever since the 9th of October. I was on the 10th I talked with someone in customer service. On the phone for about 2 hours did everything give everything that was asked, was told it would take 72 hours asked to speak with supervisor was hung up on . On Friday October 13th which was the 72 hours SIM still locked called talked with 2 people one of which was a supervisor. She tells me that there was an error. Don’t understand how when lady talked to assured me that on the 13th would be done. The supervisor also told me she found it and would take 48 hours. Called back Monday still SIM locked was asked was I told that department isn’t open on the weekends. I wasn’t so told would be another 72 hours. Still no SIM unlocked. I have been without my phone since the 5th of October. I work for myself been without my phone has cost me a lot of money.. I have ID number one the people who has given me the runaround. I can be reached at 205-503-7232. If I can’t get this problem fixed by end of day October 20th I will be going to my local news station and The Better Business Bureau. This is a very unprofessional behavior from a big corporation .