Jeanette Pagel-Amazon-1705966604

Amazon is refusing to give me a refund for order 114-6847087-4549056. I returned an Apple MacBook Pro via UPS pickup on 12/123. The package was delivered to the Amazon returns center on 12/14/23 and verified by the UPS tracking number. I was given 2 dates for when my refund would be given but both dates came and went. I contacted Amazon chat on 1/12/24 to inquire about the refund but was told I had to file an incident report because it appeared the package was lost. I filed and was told I would receive a refund in 3-5 days but then later the refund was denied. In the bot like form letters I get, I have been told that I cannot get a refund since I did not return the laptop. I am then accused of having made many refund requests and not returning the items. I have gone around and around with CS, their executive team and get the same response. I have provided a ton of evidence but that is. Ever addressed. Just accusatory emails and no refund. I have already filed a report with the BBB and plan on filing a complaint with the FTC and my states Attorney General. If I have to go to the media, I will do that as will. I am now out the money for the refund and I have no laptop. Amazon is a fraudulent business.