I recently visited two of your Memphis, Tennessee locations while shopping for a vehicle, and I have...

I recently visited two of your Memphis, Tennessee locations while shopping for a vehicle, and I have to ask: what are the hiring and customer service standards for these stores? The Wolfchase location wasn’t perfect, but the experience was noticeably better than the Winchester Road/Germantown Road location. I was referred there because the Wolfchase store didn’t have the vehicle I was looking for. When I arrived at the Winchester Road/Germantown Road location, I waited several minutes before I was greeted because the associate at the front desk was on her phone. After checking in, I waited nearly 40 minutes before another associate came to assist me. He introduced himself, but I didn’t catch his name because he wasn’t wearing a name badge. It wasn’t until we began completing the paperwork that I learned his name was Damarcus. Beyond the wait, I was disappointed by the overall level of professionalism. Rather than taking the time to understand our needs and help us determine whether the vehicle was the best fit, Damarcus seemed more focused on making the sale. It gave the impression that, as long as we had the money, we could have been sold just about anything. Fortunately, we had already done our research and knew exactly which vehicle we wanted. Throughout my visit, associates appeared more focused on personal conversations and phone calls than on assisting customers. Their appearance, conduct, and overall professionalism did not reflect the level of service I would expect from a dealership selling vehicles. I ultimately purchased the car because I wanted the vehicle—not because of the experience. When customers spend their hard-earned money on a major purchase like a vehicle, they deserve a buying experience that reflects the value of that investment. My visit on a Monday in July, 2026, was one of the worst car-buying experiences I’ve ever had. I hope management takes a serious look at the hiring, training, and accountability standards at this location. Your customers deserve a professional, attentive, knowledgeable, and respectful buying experience.