Heather-Ally Bank-1703702569

Customer service is absolutely unwilling to help and provides more inconsistency in response than I have ever seen. I had a check stolen and cashed fraudulently and have been trying to have this resolved for 2 months. I am no closer to resolution than the day I started because each time I call, there is a different story and another hoop to jump through. Reps and “supervisors” give contradictory information on the same call, there are outright lies told and there is nothing I can do about it. There is no communication from them, you have to call in for any update and spend 20 minutes going over the same information each time. They will not proactively check notes on previous conversations to get an idea of what is going on. It truly seems that it is a game of who can last the longest and the hope is that you are so tired and frustrated that you will just give up.