HAILIN HUANG-FedEx-1709078095

(305) 301-4083 Huanghailin2001@yahoo.com Transaction NO: 940388764181 Tracking No: 271111994809 I shipped an iPad from Miami to Boston on the afternoon of February 18th via overnight service for $165.94 at the FedEx Office Print & Ship Center located at 8603 S Dixie Highway, Suite 103, Pinecrest, FL 33156. The expected delivery date was February 20th, 2024. However, on February 20th, we received an email from FedEx stating, “Hi, Your package is delayed. It is scheduled to arrive on Wednesday 02/21/2024.” Then, on February 22nd, we received another message from FedEx stating, “Hi, Your package is delayed. It is scheduled to arrive on Thu 02/22/2024.” The emails did not provide reasons for the double delay and failure to deliver on time. The recipient was scheduled to leave the country on the night of February 21st. Consequently, I had to visit the FedEx center to inquire. The agent checked their system but directed me to call customer service myself. Unfortunately, the representative I spoke to was unhelpful and unfriendly. He claimed the delay was due to the receptionist refusing to accept the package because the shipping agent at the center had entered the recipient’s last name incorrectly (despite providing written instructions). When I questioned why the delivery driver didn't contact me (I had included my cellphone number on the shipping label) to resolve the issue or provide updates, he stated they do not typically do so. Instead, they simply announce delays and repeat the process the following day. He assured me they would attempt delivery again but refused to disclose a specific time or commit to informing me of any further issues. When I requested his name and identification, he reluctantly provided his first name as Xavier (Phonetic) but refused to disclose his last name or work ID number. I then escalated the matter to the location manager, who pledged to attempt redelivery before 5 p.m. that day but declined to provide a precise time or promise notification in the event of a repeat delay. When I asked about oversight from government agencies, he stated that FedEx is a private enterprise not subject to government regulation. I paid $166 to ship a 2.4 lb. package overnight from Miami to Boston, yet FedEx neglected to provide adequate communication when delivery complications arose. Ultimately, the package was delivered in the afternoon of February 21st, nearly 24 hours after the expected delivery time, constituting three overnight shipping periods. The recipient was inconvenienced, waiting in the hotel lobby for the delivery. I request at least a refund of my shipping charges. I called today on 2/27/2022. The representative of FedEx refused to refund the shipping fee and refused my request to talk to his supervisor. FedEx has the worst customer experience and service I have ever had.