Gerard Murdaugh-Amazon-1705104467

I am a prime member and order over 900.00 of items. I returned two of the rugs that I ordered and had it refund to my Amazon gift card. Only one rug 86.00 was returned to the gift card. I called customer service and was told that I need to wait two weeks for it to process. I explained that when I returned on an Amazon gift card it register within hours and it has been 4 days and I have only received credit for one. I explained that I have the two tracking number and the associate still refused to credit my account. I spoke to a manager and she refused to refund my 86.00. I have been a prime member for years and have spent thousands of dollars over the years and I have to go through this to get my 86.00 rug refunded to my Amazon account. I am very disappointed how I was treated. I need this resolved as soon as possible. I have both tracking number if needed. I can fax or text it. This is very poor customer service. Please contact me concerning my refund.