Gary Weiss-Amazon-1702360132

I ordered a Uniformation GK-2 Printer and a Uniformation UV Cure Machine on Black Friday. I received discounts of the two items. For the printer, I paid $679.99, and for the Cure machine I paid $129.99. I made the orders with Prime and they both were to be delivered in a few days. However, after waiting many days and even weeks, Amazon delivery lost track of the packages and both items were never delivered. When I called Customer service, I was told to wait for up to 14 more days and an investigation would take place. When I called customer service again, I was directed to a supervisor who told me that my only option was to take refunds on both items. I told the representative that I did not want a refund. I wanted Amazon to replace the items as the Black Friday sale was no longer, and that for me to re-purchase the items I would have to pay over $100 more to replace the items. The supervisor told me that only a refund was available as my option. Why is it fair that because of Amazon's fault of a lost delivery, that I now need to pay over $100 more for my re-purchase of the same items.? Not only did I lose much money, but now my son's main Christmas present will not arrive before Christmas, as it would have when I purchased it on November 22. The price that I paid for the replacement of the lost printer was $769.99. I lost $89 of my original discount. The price for the Cure Machine that I re-purchased was $143.99. I paid $129.99 on Black Friday. That is a lost of $16 more dollars, for a total loss of $105.00. Why is it fair that I lose $105 and on top of that, not being able to receive the 3D printer before Christmas. I believe that the right thing to do is for Amazon to send me an Amazon gift card for the $105, so I would be able to receive the same price that I originally paid for the items. Please let me know if you can help solve my issue of lost monies because of Amazon's non-delivery issues, and the policy of no item replacement, and only a refund as my option. Thank you, Gary Weiss