Fabian-Walmart-1695332086

On Thursday 21st September 2023 at approximately 3:30pm, I visited the Walmart store located at 10750 Westview Dr Houston, TX 77043 United States (store 1409). I approached the money services counter and asked for Western Union services. The employee Kathy asked for the information and the correct name, I went on my phone to call the person for their last name and this is where things unexpectedly went left! Sir you cannot use your phone here and your suppose I have known that. I said ok but it’s the first time I have been told that. She said no sir you should have known that and because of that I can’t give you any service, I said ok. Still processing the tone of the employee towards me. I said ok. And went back to the end of the line on the front and made the call. While there I couldn’t believe the manner how the employee was talking to me. I tried keeping it together. She served a male and then I went back and asked for the service again. While she was about to start I said Miss first let me say something “ I am not your child and I do not appreciate the way how you spoke to me in a demeaning manner, with immediately rebuttal she said and I don’t like the way how you talking to me like a two year old, I said miss what is your name, she refused and then said their it is and showed me her tag, I said to her that she was disrespectful! I said I am going to make a complaint about you and I need to talk to a supervisor or a manager. I said Miss please process my transaction. She said sir NO! I have the right to refuse to give you service. I was like what ! I said please call the manager she said she is calling one now. I overheard her telling the manger that this customer was mad because she told me that I can’t use my phone and I am treating her like a 2 year old! The manger Dynisha came and served me while I was telling her the ordeal.l and that the employee told a blatant lie on me. At no point was I mad! I was stunned and shocked of the level of arrogance and high tempered she was! Coupled with refusing me Service. I could have easily caused a raucous and embarrassed her. But that’s not the person I am. This employee needs CS training and needs No customer contact until then. I have never ever, not even near had this issue with any Walmart employees. Ever!! She she says anything more or less that I have wrote. Play the tapes!!!! For an elderly lady you need to have respect for yourself before you attend to customers who are paying for the service. For the other employees, keep doing good you guys are Great!!!