Dr. Roger C. Andersen-UPS-1710254278

I submitted the following complaint this past Tuesday morning (March 5) and only received an auto-response - nothing more. Never contacted and now submitting it to the UPS Corporate Office Dear Manager/Supervisor of UPS Store 6723: My wife and arrived at this store (Pleasant Grove Blvd, Roseville, CA) around 8:35 a.m. this morning (Tuesday, March 4, 2024). The customer service person on duty was rude and completely unprofessional. I was returning a package from Amazon. This item was in its original product box (unopened) but did not come in a separate (second) box. It was wrapped in clear plastic when it arrived. In a sarcastic tone, she tried to direct us to use the self-service kiosk which we have used in the past. Then she indicated we needed to buy a box to return the item. Again, I stressed the item did not come in a separate box and I am simply trying to return the item the way it arrived. I did not want to pay $4 for a box to return a $15 item. I asked for her name (she refused), the name of her supervisor (she refused), and a telephone number to lodge a formal complaint (she refused.) All she gave me was this email address. The other 2-3 UPS stores we use have had great customer service and always willing to help out two elderly Roseville residents. This lady needs some serious retraining as well as a reprimand for her so-called "customer service" skills. I would like to receive a response to this complaint by this Friday, March 8, 2024 or I will forward it to the UPS corporate offices. Thank you. Dr. Roger C. Andersen Roseville, CA