Douglas Bork-Hyundai-1705684054

My Hyundai Santa Fe is among those with the excessive oil consumption problem that adversely affects the combustion chamber and has resulted in noisy valves in my case. The dealership I have had service my vehicle missed the problem when I complained about engine noise. An independent oil change center told me that the engine had almost no oil left in it even though I regularly had oil changes done at 3,000-4,000 mile intervals and they advised me the some Hyundai engines have a problem with oil consumption. Hyundai did not volunteer this info to me and when I researched this, I found out that this was a well-known problem and that it was ignored until a class action suit forced Hyundai to do something about it. Recently, The dealership conducted several oil consumption tests and a combustion chamber test and my vehicle failed. It was decided that the engine should be replaced, but that I would be expected to pay around $2100 as part of the cost. I have made the point that this was an inherent manufacture defect and it has nothing to do with usage, mileage or other things that are concerns with normal warrantee issues. This is a problem that Hyundai knew about years ago ( within a year of my purchase of this vehicle, a Hyundai mechanic told me that there was a design problem with the engines in vehicles like mine and that it would show up eventually), so in my opinion, this should have been a recall issue, not something that Hyundai would expect the customer to take any responsibility for, I.e., pay for any part of correcting this problem. I’ve gone round and round with “Customer Service” with Hyundai America, and my points have had no impact. I’ve been a Hyundai and Genesis owner since 2011 and at this point, it is highly doubtful that I will purchase another Hyundai vehicle, since I have lost confidence in the quality of their products and because of their lack of concern for this problem.