Dennis Wandrey-McDonalds-1699412244

I have been going to McDonald’s in New Boston Texas for over 20 years. The store changed ownership not to long ago. Since then , service has been very poor at this location. Product quality is down as well, that is from French fries that’s not hot and seems like cooked twice , to buns tasting old or dried out. A big problem is speed of service, this evening it was 25 minutes for our dine in order, and we heard several others say they had even waiting longer than that. We got our food, my 1/4 pounder had what tasted like old buns. This happened a few days ago in drive thru too. A few weeks ago during the lunch hour, we had been waiting about 20 minutes, another customer said she had been over 30 minutes and was complaining to the manager. Words were exchanged and manager told the customer she was kicked out and banned from the place. The lady said to give her money back and manager was dragging her feet with that. Manager even called the police, but lady already left. Anyway, the service we are receiving and poor food quality seems unacceptable for a fast food place like McDonald’s. Y’all need to do surprise random visits to see what the are doing. This is New Boston Texas location. Thank you for your attention to this