Denise L Jones-Samsung-1695169473

I needed to get the phone number on my old Samsung account changed because I no longer have the phone because I send it back to Amazon in 2021 and this is 2023 and because I have a phone that my husband gave me but I wanted to sign into with my Samsung account however first I tried their chat service who took over 45 minutes to even respond to me after transfer to you human then they were rude and refused to do anything for me for my account unless I had the iemi from a phone I returned to Amazon in 2021 then she tells me use a different email and sign it for another account because we can't do anything for you unless you have that exact iemi then she hangs up on me and the chat closes after being kicked out like three times and having to fight my way back there then I try on text message so responds pretty quickly at first and then you leave me for over 2 hours waiting for an associate to respond to me then when I do he tells me if I don't respond within 9 minutes he's hanging up on me and I never got my phone number changed for the account haven't resolved anything and he tells me after I text him every couple minutes that I haven't responded in 9 minutes so he's going to disconnect me which was a lie I am so angry I don't know what to do I hate this phone I hate Samsung and I hate that there is such a popular company because they're terrible the worst