Debra A Dascenzo-AT&T-1699454262

Posted on Nov 8, 2023By Debra A DascenzoAT&T
About 3 months ago my husband and I went into one of your stores to purchase new phones. We bought 2 Samsung galaxy S21 Fe's. We love the phones but my complaint is about the young man who sold them to us. His first name was Jon. He is no longer at that store. The stores address is 6649 w. Peoria ave. #2 Glendale Arizona 85302. After the phones were all set up he went to the backroom and brought out 2 cases, a fast charger and a boom box. I asked him what all that stuff was for and he said it was complimentary for purchasing the phones so I asked if it was free and he said YES. So after reviewing the cost of my bill through the store I found out I was being charged for all of that at 47.99 a month for a year! The price on the boom box said 80.00 and found out it was 350.00! I am a 69 year old retired senior and felt I was taken advantage of. I never would have taken any of that knowing I would have to pay for that. I have no proof of anything since it would be his word against mine so I will pay it but I wanted to bring this concern to your attention. I gave the boombox to my two grand daughters who love it and wouldn't think of taking it back.Also I don't know if you are a paperless company. I figured you were because I never received any paperwork at all. He did everything on the computer. If there is any way you can send me paperwork on my purchase I would appreciate it. Thankyou. Debra Dascenzo 6942 w. OLIVE Ave lot # 97 Peoria Arizona 85345

Have an issue with AT&T?

Read more complaints or file your own: