Deborah Scott -T-Mobile-1702520600

In August 2023 I called T-Mobile to inquire about current promotions. I was told that if I mailed in my 2 iPhone 12s that I could get new iPhone 14s free of charge. I immediately started getting notifications that I was going to get charged for the new phones. I immediately called and pleaded with them to please listed to the recording. They said that they couldn’t do that. They finally decided to enroll me into a new promo that would give me a discount on my new phones. I didn’t want to pay but felt like I had no choice. After 4 months I received a new bill again charging me for the new phones. They cancelled my 2 year contract after 4 months! I would have never gotten rid of my 2 iPhone 12s that were paid for had I known I would be paying for the new phones. PLEASE CORRECT THIS! This is wrong! How can you cancel a 2 year contract after 4 months! I shouldn’t have to pay anything for these phones in the first place!