Daniel Klatt-Subway-1701956828

App order# 5F9ADBB1-AF Ordered online. Came to pick up curbside. App said it was ready and to stay in car and someone would be out. After 10 mins my wife thought it would be nice to go inside and get it. Found out it hadn't been started. My wife said it was ok and she would sit down and wait. Next customer came in the door and the only employee started making the customers food. She still hadn't started our order! My wife said something to her and the employee said she was going to make this order first!? The employee then apologized to the other customer and continued with her order. Never apologized to my wife. We were so upset we left. I went back to Subway the next day to get a refund. The employee (Liz) took down all my information and the order number. She said she will contact "District" to get me a refund. Never happened. I contacted her back and she said she would call again. Heard nothing and no response. I finally emailed the Regional Manager Shayna Vandenheuvel. She apologized and asked for the order number... I replied back with the requested info and have heard nothing. It's been a month! I've sent over 5 emails to Shayna now and no response. It's only $20 dollars but I got nothing... No sandwiches.... My family has been going there almost every week and sometimes more. Since this experience I have not been back nor anyone in my family. So very disappointed! Loved the food but can't stomach it now. Dan Klatt 262-698-0023