Daniel Aslin-Kia-1698841243

The 2023 Kia Soul I'm leasing went into "limp mode" while sitting in my driveway on 8/30/23. It was fine when I parked it the night before. This my only source of transportation. I am very disappointed with this. It's a new car, so ??. This happened with the 2020 Soul I had before and they replaced the entire transmission. It took itself out of limp mode but the Check Engine light is still on and I'm not supposed to drive it much when it's on. To make this even worse, through experience I've found that the Folsom Lake Kia Service dept. Very seldom will ANSWER PHONE! I tried at least 8 times on the 30th with each time ringing at least 5 minutes and nothing. I third again this morning with the same results. Unfortunately this seems to be normal for them. I wound up using a "live chat" and scheduled an appointment on Oct. 4th. This was the soonest I could in so I'm effectively without my car until then. I can't help but think that I may have gotten in earlier had anyone answered thier phone on Saturday. Both my wife and I are very disappointed.