Dale Hamilton-Lexus-1696256315

I purchase a PreOwned 2016 Lexus GS 350 on March 7, 2023 at Nalley Lexus Roswell and was told by my Sales Representative that the Water Pump had been replaced when the vehicle went through their Service Dept prior to me taking delivery. On Friday 9/29/2023 I visited the dealerships service dept to have a loud noise diagnosed. I was told by the Service Advisor that the vehicle needed a Water Pump. I immediately found the sales person at the dealer to question why I was told the water pump had been replace when in fact it hadn't. He said he needed to speak with the General Manager (Daniela Brand) and said he'd come and find me in the Service Dept. Minutes later I received a phone call (Not a Face to Face Conversation) from the General Manager (Daniela Brand) while STILL in the Service Dept. She said the vehicle had been through their service center prior to me taking delivery telling me all services performed. She then asked if I had anything in writing regarding the water pump. I informed her that I had nothing in writing regarding any of the services performed by the dealership, not even the ones from the list she read off. She stated that she wasn't saying I was lying, but if I didn't have anything in writing the dealership would not offer any concessions and that it was totally my responsibility. I've purchased 4 Lexus Vehicles in the past 14 years, 3 of which from Nalley Lexus Roswell. I also purchase a 2022 GX460 from the neighboring store (Nalley Lexus Smyrna). In addition, I've serviced all of these vehicles at Nalley Lexus Roswell. If I was trying to deceive the dealership in any way, it wouldn't be for a water pump. Worst Lexus Customer Service I've received ever received...