Dakota -Progressive-1698585253

The customer service agent, shakida was so incredibly rude and short with us on the phone when we were asking questions about snapshot and how it works because our rate never decreased. She continued advising us to have read our policy so we could have understood how snapshot worked (what’s her job if she can’t help explain?) we asked direct questions that she truly could not answer and she became angry and put us on hold and did not come back. We are beyond disappointed and won’t be continuing with progressive for these reasons.