cristian del rio-Enterprise Rent-A-Car-1702394236

ON Sunday 12/10 I rented a truck. I told the representative that I would return the truck in 2 hours but he did not advise me that the store would be closed early. I was not given instructions how to drop the key. Two hours later I return the truck and the store was closed. I did not see any drop box for the kay. I called enterprise but they were not able to help. I had no choice, leaving the keys in the glove box and lock the truck. The agent called me next day and told me I would loose my $300 deposit for leaving the key inside the truck. I requested a waiver due that I was not informed about the store closing early or giving instructions how to drop the key. In summary, the representative neglect informing me that that the store would close early and he did not provide contingencies to drop off the key. This is relevant because I told the agent I would return the truck in two hours. Lastly $300 exceeds the customary charge to unlock a car. The representative also mentioned that they have an extra key in another location Dr. C del Rio drcdelrio@gmail.com Car rental with Enterprise Rent-A-Car Dec 10, 11:26 AM–Dec 11, 11:00 AM Pick up time Sun, Dec 10, 11:26 AM Drop off time Mon, Dec 11, 11:00 AM Duration 1 day Pick up location CORAL GABLES GROVE, 3621 SOUTH DIXIE HWY, MIAMI, FL, 33133-4306 Car type FORD / F15C Confirmation number 2T8CY9 Under name