Cindi Nelson-IHOP-1697651850

Posted on Oct 18, 2023By Cindi NelsonIHOP
A friend and myself went to the iHop location on Alice's Road in Waukee, IA on October, 16. As soon as we were seated, I specifically told the waiter that we would be using a Groupon and I didn't hear any objections to that. I purchased it for a value of $16 to be spent at iHop. The amount spent for our meal did not use the entire amount, so we ordered a $6.00+ dessert to ensure it would be above the Groupon amount. That was the only reason we made an additional purchase and would not have bought a dessert otherwise. When attempting to pay for our meal with the Groupon, the waiter told us 'we don't take Groupons'. I should have been advised of this when I mentioned that we had one to use prior to even placing our order. I was very annoyed to say the least and normally have a good experience both with the service and the food. If the location doesn't take either Groupons or coupons, it should be communicated to customers before the meal and we would have had the choice if we wanted to stay or not. We specifically went to iHop because I had the Groupon. Thanks!

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