Christine Campbell-T-Mobile-1695838848

I have been a loyal customer 17+ years. The customer service has gotten so bad this past year. I have been lied to by customer service. Then the floor manager did absolutely nothig except tell me I needed to change plans in order to get what other service agent told me I qualitied for. I added 3rd line because of what agent said but when I got my bill I had charges I never agreed too! I was lied too about service I was getting. Then they talked to me as if what I was saying was not true. When I called to inquire about a third line agent told me I qualified for free line and a free cheaper phone. So I told her to set it up. I paid tax and she wavied overfee, phone case charge and activation fee. My next bill came and I was charged for a service contract that I never asked for and for the 3rd line. Everyone at 611 call said there was not such a program. And they could not honor it. I was deceivced by t-mibile rep and stuck with a bill I wasn't suppose to be charged for. Now no one will be accountable at t- mobile. VERY DISSAPPOINTED in t-mobile and the handling of my complaint. Their attitude was oh well you have to pay sorry they misinformed you. This is absultely unacceptable. You don't lie to customers than say oh well!