Chris -McDonalds-1696967008

My fiance and I were staying at a hotel during a visit to our hometown and it was near a McDonald's so after room service was closed we decided to get a mobile order and walk to pick it up. I ordered her a vanilla cone and me a shake. Now i paid by debit card via the app and walked.03 miles to pick up our order only to be told the ice cream machine was down so I asked for my refund and he said he couldn't do it but go back through the app. So I walked back and started the process only to be told I had to go through the restaurant. Well for the next month this is what i have done back and forth n back again. So i just sent my last email begging this billion dollar company to please help me they act like I am nobody and not important at all. However that $5 means everything to us right now. Shame on you McDonald's because we are truly going through it and either the food or the money would be great