Chanee-T-Mobile-1699266345

On October 28, I accidentally dropped my phone, resulting in a non-responsive black screen. Subsequently, I contacted T-Mobile to initiate a repair claim. Hoping to maintain access to critical communications, I asked if my iPhone 11 could be activated as a temporary solution. However, the device couldn't be linked due to issues with the one-time text verification. The following day, I reached out to T-Mobile again, hoping to resolve the connection issue. Unfortunately, neither customer service nor technical support could ascertain the cause of the problem. After three unsuccessful attempts, I was advised to visit a store for assistance. I went to the T-Mobile store located at 125th and decided to upgrade to an iPhone 14, given that the connectivity issue remained unresolved. Although the store staff assured me that the phone was connected and would be functional soon, I remained unable to receive calls or texts. On October 31, I spent three hours at the T-Mobile store trying to set up my phone. Yet again, the staff were unable to help and directed me to call customer service. Despite my repeated explanation that I couldn’t receive texts or calls, including the one-time verification text, the store insisted on this procedure. Now four days without a functional phone, I decided to repair the screen of my iPhone 12, as it was the last device successfully connected to my service. As a result, I was forced to return the iPhone 14, which I had hoped to use. I was charged a $70 return fee, which I felt was unjust given the device never worked properly. Despite a new SIM card, the issues persisted, and out of sheer frustration, on November 1, I contacted T-Mobile with one last attempt at resolution. It was unsuccessful. In the end, I was left with no choice but to change the phone number I'd had for over 18 years. T-Mobile was unable to facilitate this without a one-time pin, which I couldn't receive. Disappointed and dissatisfied with the lack of support and service, I decided to end my relationship with T-Mobile after a decade. In total, I spent $165 on the new iPhone, $70 on the return fee, and lost a phone number that had been with me for years. My experience with T-Mobile's customer service and technical support was deeply disappointing.