Caroline Philpot-Sam's Club-1707157244

I experienced the worst service ever at the bogart ga sams club on 2/2/24. The two black ladies at customer no service counter I don’t know their names although I’m sure the manager, Marcus White does. He finally helped me. I came to return a printer I bought 2 days prior that was unopened I had receipt . I was bullied and told I couldn’t return it without my husband present bc his name was on the sams card not mine although my name was on the credit card that purchased the 99.00 printer . II asked what was the issue bc I had returned items before I purchased on his card . The rude customer service Manager said she didn’t care that was the policy and I read your policy it doesn’t state being unable to return something on my husbands card . What if it was a gift ? I asked for a store manager finally he came and had her do the return he said he was waiting for clearance from his manager to return printer. Later i find out they actually called my husband bc I guess they thought I was using his card without permission. I thought my name was on his card bc I never had problems before. We have been married almost 30 years. Once Mr. White cleared the return 50 minutes later … the supposed customer service manager proceeded to dissect the contents of the printer box that I had not even opened.That took another 15 min .she got smart with me bc I asked how much longer this would take and she said if I would stop interrupting her and allow her to do her job maybe we could get done!! And the other lady at customer service kept repeating and telling me the same thing she was saying. They all treated me like I was a hardcore criminal or thief and cost me over an hour for a simple return . I have never been talked down to that way or been treated like that anywhere and I will never return to your store those ladies if I can even them ladies were way out of line. I normally wouldn’t take time out of my day other than to compliment someone’s service but I was extremely taken back by this experience. I had an anxiety attack in the parking lot. If I were district or upper management I would want to know this information. I work in customer service myself and i would be terminated if I handled any customer even 1/4 as bad as I was treated. The ladies really thought I needed to leave and come back w my husband even though it was my credit card that purchased the printer !! I have come to your store for 23 years and I will not return again. I just got my Costco card today. Mr. White had her process the return I’m thankful for that but he lied and said he was waiting for clearance on the return but he called my husband ? I am 55 years old and I make over 100,000 a year I really can afford a membership but didn’t know I wasn’t on his card it’s never been an issue. I was trying to return a printer I bought w his Sam’s card but used my credit card. You may want to clarify your policy if you’re going to allow your employees to be rude, and interrogate people over a legit return. Your website does not state any policy about this and it isn’t posted at customer service desk. If so maybe I wouldn’t have been so taken back by this experience. No customer should be treated like this anywhere. I did nothing wrong. You customer service team needs to be retrained and find a new manager because if she’s around I guarantee this won’t be your last complaint she had a chip on her shoulder and wanted to prove I had done something wrong so she wouldn’t have to return it. Disgusting