Brynn Dosier-Asurion-1709920741

I signed up to Asurion coverage for my phone with Verizon Wireless during open enrollment. My daughter dropped my phone down the stairs 3 days later and the phone started overheating and shutting off. I contacted Asurion to file a claim on my phone and they denied it stating there was no activity on the phone from the time that I signed up to the time I claimed. I use my phone all day every day, but I am home and, on my Wi-Fi, always. I contacted Verizon and their Tech support department verified there was usage on my phone and contacted Asurion themselves. Asurion still refuses to process my claim and continues to deny it them over and over and is now canceling them without a response. I have contacted Asurion and every single person I speak to assures me they will get it taken care of, they even tell me the claims have been approved over and over but then denied once to the verification dept. They will not allow me to submit any proof of usage and they told me that it doesn't matter what VW tells them, they have no part in it. They are not honoring their no waiting period part of the terms and conditions and refusing to help a paying customer.