Beverly Jones-T-Mobile-1707231325

On November 3rd I attempted to return an iPhone from the store i had originally got it delivered to 34760 ford rd located in westland and spoke to a black lady name Ishraq. She proceeded to tell me because i didn't have the box they weren't gonna accept the phone. She was extremely passive aggressive while i was sure i could make the return having spoke to someone from the same store prior to showing up. She confirmed this with cam'ron the manager.I left highly disappointed. One of the members proceeded to make a joke using a sarcastic remark prior to me leaving. I then called customer care who confirmed I had 20 days to complete the return and proceeded to tell me the box was not a requirement but a recommendation. I called the store again and Camron again begin to tell me he couldn't take it without the original box. I then called customer care again to let them know my issue and they called the store to correct them. Camron then proceeded to change the subject asking if i had access to the apple ID. Due to him not acknowledging his fault I got upset and called him retarded for not knowing t mobiles policy as a manager of the store. He then proceeded to argue with me so after calling him , I hung up extremely dissatisfied from the members of that store. November 4th I called to see if he would take the phone after being corrected by t mobile care center day previous of t mobiles policies and he declined me service telling me to go to another t mobile store telling me he was denying me service.