Ann Bayliss-Verizon-1698418677

Hello Verizon Complaint Department RE: account 157-013-661-0001-03 - Still being billed, although account was cancelled twice. I began a Verizon Account in an apartment in Falls Church, Va, for internet only in 2022. When my lease was about to end in mid-August 2023, I called to cancel the service. I called on August 17th and spoke with a male agent who told me he had cancelled my account, but that there would a final bill for September. In September, I received a notice that my bill had not been paid and realized that he had not in fact cancelled my account. I texted with someone named Clyde at 12:15 pm on September 18th. He said he would take care of the cancellation but that I might still owe for one more month. Verizon sent another bill in October that did not reflect any of the cancellations. Someone in my family thought I had forgotten to pay and paid it for me. This bill was for over $100.00 for an account that I have not used since August 17th. I do not owe Verizon anything. I owned the equipment used to access the internet. Please cancel my service effective August 17th of 2023 and send a check for the overcharge to J.Temple Bayliss 1114 Dover Rd. Manakin-Sabot, Va 23103. Thank you. Best regards, Ann Bayliss