Angela Agbontaen-Booking.com-1705589153

I made a five days reservation at Serenade Punta Cana via booking.com in September 2023 which clearly stated free cancellation/Modification before 25th November 2023.two days later, I tried to modify the booking to four days and was unable to do so online. I sent a mail to booking.com and they responded that I should go to the hotel on the desired date and I would be accommodated. I was surprised to get to the hotel on the planned date only to be charged for 5days. I was given an option to ignore the booking with booking.com and make a fresh booking for 4days directly with the hotel but I declined thinking the noble thing to do was to honour my booking with booking. Com and seek redress which I did. I have been back from my trip for almost two months now and I have been chasing my refund with booking.com. After months of being tossed back and forth and been kept on long calls, they have told me to contact the hotel. I am surprised that a big organisation like booking.com can treat a client like this. Now they are claiming that I should deal directly with the hotel. I am currently seeking legal counsel against booking.com as I believe my contract was breached and I was unfairly charged. It’s either they are colliding with the hotel or they are enabling the hotel to defraud me and I won’t let it.