United Airlines

As a frequent flier of United Airlines, I am extremely disappointed at my most recent experience travel on your Airline.

My husband and I arrived early for our scheduled flight (#1255) to Chicago.

Upon checking the electronic display in the terminal, we saw that the flight was listed as Delayed for 25 minutes.

I immediately went to ask an agent for any additional information, but no United Personnel was at the gate.

As the scheduled time of the flight grew nearer, my anxiety level grew as well, finally one of your crew show up at the gate and gave an apology for the delay, but no explanation why the flight was delayed.

Here is where my frustration reaches its peak: Upon arriving in Chicago we sat on the plane tarmac for 31/2 hours.

The explanation received from the Pilot, there was…

This is not a complaint really but a request.

My husband and I are traveling to Hawaii in January with a group.

We requested United Airlines because my husbands brother flys United multiple times a year and wanted to upgrade us to business or 1st class as an anniversary present.

When he called United they said he could not upgrade us because we were in a group and our travel agency is telling us the same thing.

There are multiple seats available in business class on both legs of the flight and coach is full.

I am writing to ask if there is any way he can do this for us?

Our flight leaves Jan 14th from Chicago OHare #218 and returns January 22nd.

My husband, William Anderson and our son, Blake Anderson and grandson, Tyler Anderson flew roundtrip Madison, Wisconsin to Detroit, Michigan on United.

We had a stop in Chicago.

Our flights to Detroit on Friday, November 20, were uneventful.

Our flight home today, Monday, November, 23 sadly was nothing like our flight last Friday.

Our flight in Detroit was delayed approximately 15 minutes as we waited for our turn to depart.

This happens but it did make us rushed to get from our arrival gate to our departure gate.

Because of heightened security, boarding is being conducted earlier which means we have a longer wait while sitting on the plane waiting to depart.

While sitting waiting to depart, an announcement is made to the passengers that the pilot did not show up for work and is not…

I made a reservation to travel to Boston.

My flight was scheduled to depart from Phoenix Sky Harbor airport November 21st at 7.

58PM arrive in San Francisco at 9:12PM connecting to Boston Logan at 10:09PM and arrive in Boston at 7:35AM Sunday November 22nd..

Our scheduled take off was delayed due to mechanical difficulties on the aircraft, and eventually cancelled all together.

After two hours of waiting, two complete power downs on the aircraft, and nearly no communication from the staff as to what the status of the flight was, All passengers were directed to depart off of the aircraft to the ticket counter to re schedule our flights.

I arrived at the ticked counter only to have one agent handling roughly 30 people.

After two hours of waiting in line, I arrived at the ticket counter…

I am an invalid.

Had to walk down the airplane steps in Dulles, which was fine, but no wheelchair was presented for me.

Had to walk in the airport, which was very difficult.

Got a wheelchair in Cleveland, told them we would need one in Dulles.

My husband had to look for a wheelchair.

Do you people not know what an invalid is?

What should I have done differently?

Had difficulty last year too.

Got $150.

00 toward my next flight.

I would rather have had a wheelchair.

Guess this is not going to change.

My family recently flew with your airline on a trip to Erie, PA to visit family.

We flew from Austin, TX to Buffalo, NY- rented a car, and drove into our destination.

The trip to Buffalo was uneventful.

Everything went without a hitch, and for that-we were grateful.

We were not so fortunate on the return trip.

The trip from Buffalo to Ohare (CHI) was fine.

However upon arriving at Ohare, the board said a 38 minute delay for the plane to ATX.

I also recieved a text via my Expedia App confirming the delay.

So we went to the area of our gate and found a Chili's to have some supper.

At this point we had driven 2 hours to Buffalo, turned in the rental, went through security and flew to Chicago.

We were hungry.

Upon completion of our meal we went around the corner and saw that our…

I traveled to Houston to visit my sister who is diagnosed with cancer.

Flight there was nonstop and had no problems.

On my return flight home my ill sister dropped me off at the airport at the recommended 2 hour advance check in time.

After waiting one hour an announcement was made that the flight was delayed due to awaiting aircraft, this was also texted to me.

Then text arrived stating new update with further delay.

Original depart time was 3:59, second depart time was 4:36, third depart time was 4:51, fifth depart time was 5:06, sixth depart time was 6:03, seventh depart time was 6:20.

I finally had boarded the plane and realized i would be missing my connecting flight!

Spoke to the attendant and was informed there was another flight at a later time.

This meant spending seven…

I fell at the airport at Phipps airline to fly home.

The United Airlines agent I talked to was rude at united and at the ticket line in Davoa.

Now I am in a cast from my shoulder to my fingers.

I had to go to emergency room, and united airline charged me another 650 dollars to change my flight and wouldn't help me on the phone.

I am very disappointed in united airlines and their very bad costumer service.

It seems all your concern about is money.

And least you could upgrade me now since my arm broke in 3 spots.

United complaint department, I booked a flight on July 12, 2015 from Eagle, Colorado to Cancun Mexico.

My flight departed on October 26th.

My flight was UA 4929 to Denver and then non stop to Cancun on UA 1119.

When I went to check in my flight was changed to 4929 from Eagle to Denver , then they had me go to Houston on flight # 1285 and then Cancun on UA 1020.

My original flight got me to Cancun at 3pm, the reroute got me there at 6:30, I asked and agent in Eagle and one in Denver and my reply was, we did not have an e-mail for you to notify you of the change, nonsense.

The next agent said I was e-mailed on 8-4 15, which I never received?

Obviously this is a out right lie.

I had a weeding to go to that is why I booked 3 and a half months ahead, obviously I missed the wedding and…

On Oct 10/15 my family (6 in total) flew from Regina Sk to Pensacola Florida to take my parents & celebrate their 60th Anniversary.

We had two connecting flights.

We had asked for personal assistance for my parents as they are 84 & 79.

Our plane was late getting into Calgary (which is understandable but the rest of the experience was not) There was no personal assistance for mom & dad when we got off the plane, so they had to try walking & quickly because we where late.

My mother almost collapsed from exhaustion.

We followed the procedure though the airport & when we got to the gate to fly to Houston we missed our flight.

We spent four hours in the Calgary airport getting the run around from several United Airlines staff while trying to find out what we where suppose to.

Not one of…

My flight (confirmation #CP7T4V, ticket # 10676641257410, UA 220) from Pittsburgh to Chicago was late (time was changed from 5:41 pm to 6:40 pm).

The flight arrived some time around 7:17pm in Chicago, which was the time my connecting flight left Chicago. needless to say I missed my flight to Fargo (UA 6028).

United put me up in a hotel and gave me 21 dollars for two meals.

The problem is that I missed work the next day and as a behavioral health therapist, my agency charges clients by the hour,( approximately $130, eight clients a day).

I personally had to take extra vacation time and had additional pet boarding.

I am hoping to be compensated for the inconvenience.

I appreciate you time as you look into this matter.

Flight UA71 S Confirmation #EXQDXV.

Upgraded to economy for almost $350.

00.

Seat 7A.

This seat became a meeting ground for those that wanted to stretch their legs; but not use the restroom.

I had to call the attendants 3 times because one women decided to strike up conversations with everyone who came to use the restroom.

I was awoken from a sound sleep numerous times.

Making matters even worse - the audio/video on the plane didn't work - so I couldn't put on headphones to drown out the noise.

Needless to say; it was a very uncomfortable 8 1/2 hours.

On October 10, 2015, I flew on UA9 from SFO to Chengdu, China.

The flight departure was delayed for more than three hours.

According to the United announcement, the reason for the delay was that the plane needed four pilots to fly and there were only three on board.

One of the pilots was late!

This is poor planning and management on United Airlines, which caused major disruptions to my plan in Chengdu, as my hosts there had to make all the changes in the pick up and evening events.

I request that United review and improve its operating procedures to make sure that pilots be at work on time, and provide me with compensation for my time loss and for the disruption of my plan in China on the evening of October 11, 2015.

Thank you for your attention and I look forward to your follow up…

We were 6 hours late on Tuesday finally got to our destination no food or apology from the employees responsible.

Suppose to fly home Sunday November 1 at 9 am they have no record of us can't get on a flight until 5:50 again no comparison no offer of food drink nothing.

The worst airline ever.

I will never again fly with them.

They are always over booked!

I paid a lot of money to fly first class and to rest and watch a movie after taking care of my ill father 24/7 for 10 days, The movie and all electronics did not work and I paid all of his money to get nothing!!! .

They have also quit meals service or a decent snack instead of pretzels on this flight a few months ago.

I wrote them about this and never herd from the people.

I want a refund on my first class ticket.

Flight UA1051 on Oct 8th 2015.

Have a complaint form that did not go thru and said number had been already issued.

What a farce of an airlines.

They forget who pays their salaries.

I miss Continental.

I want a phone number to talk directly to someone in power.

Does anyone have it?

Flight from Edmonton AB was great, no delays even though we had one stop everything was great.

We were in Charlotte NC for 15 days and enjoyed our holiday.

We arrived at Charlotte Airport 2 hours early as we are flying back to Canada, our flight number was UA4528 08:15 take off time.

We were not first class on this trip from Charlotte to Houston but from Houston we were on First Class.

So we wait, finally around 7:30 the flight was going to be delayed until 10:30, then it changed to 11:30, at this point we asked the gate attendants if this will cause us to miss our flight in Houston, they said no.

Personally feel and from all of the other folk who were to take that flight we all felt that we were busy interrupting them on their phone or putting on their makeup, yes super customer…

My family and I flew from Ohare airport on Monday October 20th 2015 at 7:55 p.m .to Orlando Florida.

My 16 year old daughter was treated Horribly by your staff!

Upon arriving I sent my daughter with her carry on thru Security check while I checked a bag.

The lady in Security was Extremely Rude to her sending her back several times.

She was told her bag needed to be checked in and was unable to be brought onto the plane When there was Several people in front of her who's bags were way Larger than hers.

The lady Raised her voice at my Child and Rolled her eyes at her.

This was very unprofessional.

The gentleman who worked along side her told her my daughter's bag was of appropriate size and that she was Wrong..

By then my daughter was frightened and didn't want to be embarrassed…

Was delayed in Denver for seven hours because of mechanical problems of the airplane.

Our destination was Spokane Washington.

I have COPD and have to use potable oxygen at that altitude.

After sitting around the airport for that period of time I became sick.

The pilot announced a website to contact but we can't find it.

This took place oct 7 2015 .

I ended with a lung infection which ruined my day at my sons wedding.

Not very happy with the experience.

My daughter and I were traveling to Ireland for a tour with Globus and they booked our flights with United.

On flight to Ireland- Shannon airport we were first routed from Pittsburgh to Toronto.

In Toronto after we were loaded we were told to unload because of some security problem.

We were unable to continue that flight and were delayed overnight in Canada.

That in turn delayed our other connecting flight in England where we were again delayed overnight.

In trying to reschedule our flights we kept telling the agents we were to meet up with a tour group in Ireland, but no arrangements were made to help us get any connecting flight in order to make it in time.

We missed our first 1 and 3/4 days of touring with our group and had to purchase bus tickets in Ireland to even meet them.…

Made a reservation weeks ago on a flight from Burlington, VT to Washington DC.

Had an early morning flight to arrive in DC during daylight so that we could rent a car to our final destination.

We are an elderly couple not used to driving at night, especially in an unknown area.

We received confirmation and a boarding pass the afternoon before the flight.

Two hours later we received an e-mail saying the flight was cancelled.

There was no response available or phone # or instructions what to do next.

After finding a United # and being put on hold we were told there was no crew available.

I can understand cancelling a flight for weather, or mechanical issues, but cancelling for lack of a crew is unacceptable.

Yes we were given a new flight on American, however it gets in well after…

On 8/11/15, I arrived @ O'Hare Intl Airport @ 04:29 PM, United Flight 679, where I was to board my connecting flight@ 05:41 PM on United 6506 for James M Cox Dayton Intl Airport.

From the time of 5:pm Chicago time, to the time of 9pm, we flying customers were informed repeatedly that there was a mechanical problem with our connecting air craft.

Finally @ nearly 10pm, we were told that our flight had been cancelled due to the lack of air crew to fly us to Dayton, Ohio.

4 customer service reps, told us repeatedly that United would not "put us up" for the night as , and I quote, "There are no lodgings available in Chicago for the night." To top it off, the remaining passengers had no luggage access, slept in airport chairs, and remained uncertain until morning to book another flight out.…

I was to headed to Denver from Kansas City for an award ceremony.

Flight was to leave on the 21st at 9:10.

After waiting over 6 hours the flight was cancelled I missed the whole thing that I had worked 12 months for.

When I asked for help even when I was already late, I was told file a complaint.

Worst customer service I have ever had.

To top it off $7.

00 was given for lunch, REALLY.

I was out of a days work and a great time.

I think you owe me more than a contact customer service.

United is by far the worst airline flying.

We were going on a cruise out of Seattle on 06/21/15.

We flew from San Diego to San Fran to connect to Seattle and our cruise.

Flight 1964 never showed up and we were continually told it would show up.

We ended up missing 2 days on board ship.

We flew to Juneau and stayed in a hotel at our expense and joined the NCL Pearl @ 3:30 Pm on Tuesday.

In addition NCL is charging us $398. for a shore excursion even though we were not on the ship to take it.

I would rather walk then fly United again.

My family and I planned a vacation to Maui leaving on June 3, 2015 - we had booked our flights over 5 months prior to our travel and planned it so we would arrive in Maui around noon on the 3rd.

We boarded our plane in Minneapolis at 6am on our way to LAX to catch our connecting flight with about 1 hr between landing and heading to Maui.

We are in the air for a little over an hour when the pilot announces that we have to return to Minneapolis because the deicer is not working - hello but don't they check these things before they send the plane up?

Of course they couldn't get us on another flight til after 9am which meant we missed our connection and didn't get to Maui until 9pm on the 3rd - lost the whole day.

We do understand things happen but we were glad we made it and were just…

I am a Premier Gold member, a benefit that I received from my Husband's Million Miler achievement under the Continental Airlines OnePass program.

I want to take this opportunity to share with you my recent experience when I requested assistance for my 90 year old mother who will be traveling with my husband from Guam to Maryland next month.

I called the 1-800-228-2744 for Disability assistance line from my home number (671-649-0410) to request assistance for my mother on the 22 hour flight that makes connections at 2 large airports upon leaving Guam and on the return to Guam.

Though my mother can walk, she can not walk the distances involved in transiting between gates at large airports like Narita, Chicago, and Houston.

I did not think this would be a difficult request to make given…