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Subway

1.0
367 complaints

Address

25 Subway Avenue, Milford, CT, 06460

Subway customers report widespread issues with franchises refusing to honor corporate coupons and promotions, creating significant frustration. Rude and dismissive employee behavior is the most frequent complaint, often combined with order errors, inadequate meat portions, and poor inventory management. Service quality appears highly inconsistent across locations.

Common Issues

28% (103)
couponsnot acceptnot honor
32% (117)
rudeattitudedisrespectful
20% (73)
wrong ordermissing itemsnot ready
12% (44)
not enough meattiny bitportions
8% (29)
out of breadno meatballsno sides

Complaints

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sally eastham

May 3, 2019

I must say at the outset that, in general, I am a great fan of Subway.

I visit regularly when I am out and about and these include Fishergate, Preston, Burscough, Southport plus several others.

Whilst I have had the most courteous and welcoming at these places the one I wish to complain about is the Subway on Liverpool Road, Penwortham, Preston.

I have been in and bought sandwiches on several occasions during the last say 12 months.

On each occasion I find the staff completely disinterested to the point of being rude.

They appear to be simply going through the motions of the job, they show no pleasantries, no manners, completely discourteous and generally can't even be bothered serving you.

It really is an appalling experience to go into this Subway.

At one point I thought,…

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Flavia Montano

May 3, 2019

Had paper coupon buy 6in sub and drink get one sub free Was charged 6.

30 sub drink 2.

19 2 chips 3.

18 total11.

96 Suppose to be 3.

99 sub drink 2.

19 Chips 3.

18 tx.

20.

9.

58 total Owe me 2.

38 Trans1/A-40189 serveby0810 date 5/2/19 400:32 time 1041E Capitol expwy San Jose,Ca Greatly appreciate a responds thanks Flavia Montano

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David wippich

May 2, 2019

Me and mine will never use subway again and I will make it my mission in Pittsburgh Pennsylvania to try and have all your stores boycott you don’t sell ham and bacon in some of your stores what a shame you buckle to pressure there are more Christensen’s in the world the Muslim so sad

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Jerry Sands

May 1, 2019

Yeah I went to Subway last night me and my wife and there was a guy and a girl I see the guy washes hands with a girl just was cleaning the oven or something and she didn't wash your hands but we bought two sandwiches in it when I got home we just didn't feel right the guy made mine but my wife didn't eat hers I don't know your protocol over there for Subway but I think your people that the young Mexican girl names of wash your hands any time she steps away filming the sandwich bar or something it's just not right for us to see that and I go that Subway little bit of not very much but I noticed a big difference in cleaning at that store is very clean now but I think you guys will work on your your workers a girl so let her know the washer hands anytime she's away from the sandwich bar she…

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kirit patel

Apr 24, 2019

I was in subway located at 2370 e irlo Bronson hwy suite A-101 Kissimmee fl on 4/20/19 between 8.

00pm -9.

00pm after a hard days work stopped n to get a footlong sub there was only 1 person working a teenager no older than 21 there was a line of about 8 guest I do not blame the guy making the sandwich i blame management for having I person making the sub and than cashing guest out the sandwich was made so sloppy and flimsy the meat was not heated to correct temperature because the guy was hurrying too much to serve guest he kept looking at new guest coming in and line getting longer the management should close store if they cannot staff it properly not fair to the guy who was working there .

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Michael C Petrin

Apr 22, 2019

My main complaint are your annoying loud TV advertisements.

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jose l santiago

Apr 18, 2019

Purchased wrap from local shop at Wallmart.

Close to lunch hour11:48 am.

Out of chicken sesame out avocado for the steak wrap. order ID 623440910525.

2801 airport thruway Columbus ga 31909. served by 628 4/18/2019. my number is 7063415945.

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Anna Angus

Apr 16, 2019

I have been a regular customer at the above subway for quite some time and a subway customer for years.

I went last night 4-15-19 and had the worst experience ever!!

I walked in and restaurant was so cold and was playing country music this store always played country but that is least of my bad experience.

A young woman with a bandana around her head was very rude.

She did not listen to me when I was giving her my instructions for my sandwich due to the fact that a man walked in and the walked out and when he did she started saying F---- you and threw both her middle fingers up.

I was absolutely appalled and when not return until she is no longer at that store.

I always have had a good experience at that store and the other woman that works there she is little older and I believe her…

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Deborah Williamson

Apr 16, 2019

I arrived at the Subway on Bridge St. in Owatonna, MN at 6:20 pm last night (Sunday, April 14, 2019).

It's a familiar place I've gone to over the past 14 years since I've been here in Owatonna.

Usually the employees there are polite and nice.

On this particular evening, there was a young woman who was waiting on all the customers, making their subways, ringing up their purchases, etc., all by herself.

Why?

Because there was another young woman there who was doing nothing except wiping down the counters and the containers and generally ignoring the customers.

When the hard working young woman was ringing me up, I asked her why the other young woman (named McKensey -- I asked) wasn't waiting on customers, too.

She just gave me a weak smile and shrugged her shoulders.

McKensey heard…

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Chris Barrett

Apr 7, 2019

On Thursday evening, I ordered a meatball sub from your Amherst, MA location.

I have no had food poisoning for the past three days; vomiting, diarrhea, body aches, and a high fever.

Never in my life will ever eat your food again.

Please do what your suppose to make sure this does not happen to anyone else again.

I can not explain how awful this has been.

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Grant southorn

Apr 2, 2019

Zero stars tried to order a meatball long sub was told it would take 20 minutes to fill my requests left angry never to return

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WILBERT BEAUGARD

Apr 1, 2019

SIRS OR MADAM-TODAY I EXPERIENCED THE VERY WORSE UNFRIENDLY AND INEFFICIENCY SERVICE OF ANY SUBWAY STORE EVER !

THERE WERE ONLY TWO GIRLS WORKING DURING LUNCHTIME ,NEITHER OF WHOM COULD SPEAK OR UNDERSTAND ENGLISH .

THERE WAS ONLY ONE SOUP TO CHOSE FROM AND THE GIRL AT THE TILL WAS VERY ANGRY WHEN I EXPLAINED THAT I WANTED A LARGE , SOUP RATHER THAN THE SMALLER ONE !

AS A PREVIOUS PART OWNER IN 2 SUBWAY STORES ,I KNOW HOW SERVICE MUST BE CARRIED OUT IN ORDER TO HAVE CUSTOMERS WHO ARE HAPPY AND WILL RETURN IN THE FUTURE .

THIS IS THE VERY LAST TIME THAT I WILL EVER RETURN TO THIS STORE AT 132 AVE .

IN THE TERA LOSA SHOPPING CENTRE.

WHEN I ASKED FOR A CUSTOMER COMPLAINT CARD ,THEY COULD NOT EVEN UNDERSTAND WHAT I WAS TALKING ABOUT !

THERE WERE ONLY 2 GIRLS WORKING ,WITH ONE AT THE…

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Doris Stewart

Mar 27, 2019

This is not the 1st time this has happened to me, but it will be the last.

Subway is always sending emails on deals for subs.

Well, the one particular I'm speaking about is Any foot long for $5.

99.

I got a turkey bacon not realizing it was not considered to me apart of the deal.

I was charged $2.

00 extra for bacon.

The coupon never said anything about an extra charge for bacon.

I ended up paying more than $8.

00.

I could have gone to Firehouse and got a better sandwich with quality meats and a deal for $8.

00.

Doris

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Michelle

Mar 27, 2019

Decided to take my daughter to breakfast on the way to school at the Georgetown, TX location off Austin Ave.

Saw the "OPEN" sign lit up, 2 cars parked right in from of the entrance (it being the 2 associates in the building which I thought were guests since they were parked right in front of the entrance), with 2 associates standing at the front talking, lights on, door unlocked @ 7:50am.

Walked in and they said, "we're not open, sorry" as I was being given a disturbed as if I was crazy look.

I asked what time they opened and they said 9am.

A bit embarrassed I said ok and walked out.

10 minutes later, I pulled the website up which said the location was "OPEN", called to ask what time they opened and the associate said 9am.

I asked why their sign said it was "OPEN and lit up.

She…

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Elizabeth Lee Koltes

Mar 19, 2019

Tonight when I got up to subway I treated rudely by the one manager who was cashing at the cash register not the assistant I ordered a sea sensation sandwich which was they told me to wait patiently which I did the manager was telling at me for no reason and complaining to me that they had to work overtime and then then the associate was in My face as well all three were gaining up on me for no reason and my friend was with me they even asked him to get out of subway be cause he did not order anything I have never gotten treated in subway like that before I even told them that it was not my problem I am very upset by the behavior of the three of them my friend did not deserve that treatment of did I the worst part about it is that this happened right in front of the customers I am very…

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Gillian Smith

Mar 14, 2019

Found the attendants glove in my sandwich, please see images attached.

This is very careless and unsanitary.

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Samantha windfelder

Mar 9, 2019

Harmony Nc union cross, I am always getting food from the store or online.

Ever time I go up there food isn't ready or when it is done from online ordering it is cold and messed up missing things.

Got meat ball subs and one of them online had I meat balls on them.

My chicken sub which should have been tosted was cold.

I order for 6 people every time I go I never complain but this is getting old. very friendly staff when I go just we need corecert orders and right food when you place a order online. just between 40-60 when ordering is a lot of food and it to be messed up.

Would like monry back on this last order please.

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Gary Cephas

Mar 8, 2019

I had a sandwich order that came to $6.

88 tax included.

I had a pocketful of change and a twenty.

The server who happened to also be the manager said she really needed pennies.

No prob, I had plenty, so I would cover the 88 cts first.

I gave her three quarters, a dime and thirteen pennies.

I mistakenly was thinking I gave her two quarters, two dimes, a nickel and 13 pennies.

She took the money and began saying something I could not understand after I handed her the twenty.

Her English was nearly not there, at all.

I could not figure what was wrong...all she had to do was count the money and give me my change.

Finally, after holding on to the twenty she angrily registered it and gave me the correct change back for the purchase, $13.

12.

I asked her to give me back all the coin…

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Tunisha Locklear

Mar 7, 2019

I walk into the subway and there is a young man in front of me just standing there.

I asked if he’s been helped.

He said no.

I peek in the back to see if I see someone and out walks a young girl.

No hello.

No sorry for keeping you waiting.

Nothing.

SHe said “ what do you want”?

Very unprofessional.

Ok.

When it was time to make my sandwich, she puts her hands in her shirt to fix her bra strap.

Then asks me what do I want.

I said I need you to change your gloves.

With an attitude she throws the gloves away: she then goes to the back to get a box.

It was just attitude from that point on.

I did not even get my receipt.

This is not the first time this same individual prepared my food.

When I saw her I didn’t even want to get anything.

Customer service is horrible.

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Jacquelyn

Mar 6, 2019

I came in Subway for my lunch break and got harassed by an employee about how much my job sucks and got told I was basically dumb for where I work.

When I told the store manager she didn't give a fuck and kicked me out and told me not to come back.

Why can't management tell their employees to just stop harrasing customers?

Your job isn't so great either.

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Mrs. Kathleen Nunez

Mar 5, 2019

Good day, The other day, I ordered 3 subs and a personal pizza.

I tried the online order. so I wouldn't have to wait, since I had been sick all day!

We picked up our order; and I will never do online ordering with Subway-again!

OI ordered 1) an BLT Italian, it came with no lettuce, or tomatoes; no capicola ham to make it an Italian, plus all the side stuff was on a different sub, not on the Italian.

2) was a meatball with America cheese, it had lettuce & tomato & pickles!

3) was a Blk.

Forest Ham sub with just Lettuce, Tomato & extra pickles, it came with that, the onions, peppers & blk olives also!

The personal pizza was supposed to be with xtra cheese-it didn't.!

I did not immediately take them back because I was sick, in my bathrobe; and left first before checking!

This has…

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steve

Mar 1, 2019

I received a flyer in the mail advertising your new sweet and smokey steak wrap.

They told me it isn't available yet.

I ordered a steak and cheese wrap and on the back of my receipt it advertises the same wrap.

What the heck ? is this a bait and switch ? very disappointed !!!!

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Greg Tyson

Mar 1, 2019

My wife and I was driving behind the subway on Watson Blvd in Warner Robins, Georgia about 9:00 tonight and noticed "" ALL "" of the subway employees were out back smoking on the back porch, I don't have a problem with them smoking, but not all of them at once.

Someone could have come in and they wouldn't have known it.

I thought that they were from another restaurant until we went to the front and seen all the male employees wearing the black shirts, because it was all men working.

I use to smoke, but we ALWAYS had at LEAST ONE inside the store or restaurant to cover the rest that was outside.

This is for the owner, telling them that they might want to do a drive by without saying anything to anyone, so that they could see for themselves.

There was four men out back smoking.

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no name

Feb 20, 2019

The Subway on Chincoteague Island is always nasty including the bathrooms.

The staff that works in the morning are rude, having attitudes and they are not dress professional with scarves on their heads.

The women bathroom was locked and had to ask to be let in and the toilet would not flush.

The restaurant establishment needs to be look at or need new management that can serve with excellence.

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jenelle strickland

Feb 7, 2019

I went to the Subway located in Wal-Mart on O'Neal in Baton Rouge, LA this afternoon.

I saw tuna listed under the sandwich menu.

When I placed my order, I stated that I would like a 6" tuna salad sandwich.

The employee came out w/a bowl in front of the toppings & asked what I wanted; I then chose lettuce & tomato, which I thought was going on a sandwich.

She chopped the lettuce & tomato, & said there ya go.

I asked if she would be putting tuna or tuna salad on that.

At that point, the other employee behind the counter told me that I ordered a chopped salad.

I said no, I specifically ordered a 6" tuna salad SANDWICH, not a tossed salad.

The employee was very argumentative to the point that I just stopped speaking, as I felt like she was going to literally jump the counter & come…

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