J.C. Penney

Placed a order for adjustable bed frame and mattress 11/12/18.

A told shipper cancelled part of our order and have lost the other.

We were advised to reorder which we did.

As of today we are still waiting to hear from anyone and have been charged for both orders.

To whom it may concern

My mother (Peggy Pettaway 252-864-1866) bought my daughter a bracelet from JC Penny for her birthday in August 2018.

The bracelet was on sale if she used her JC Penny's credit card, in which she did.

My mother used her credit card AND gave the cashier the money for bracelet.

A month later my mother received a bill for the bracelet and went back to the store (in Greenville, NC) and showed her receipt that she paid for the bracelet.

My mother explained to someone in customer service that she already paid for the bracelet.

The manager said she would look on the camera to see if she actually did pay with the credit card and pay the money but the manager stated she couldn't find the video.

My mother finally told the manager that she would pay for the bracelet again…

I was at the camp hill JC Pennys 12/19/19.

I saw these earring on a table for $25.

00.

It was a special.

I picked up a box and asked the associate if they were $25.

She said yes.

So I went to purchase the earrings & she said the ones I picked up were more.

They were a bit bigger of a stone.

I said I asked you & you said they were $25.

She said well these pair are not.

I showed her the empty spot on the table where I picked them up.

Turns out they were the only ones of that size.

If all the ones on the table the ones I picked up were more.

I asked for a manager.

Manager said oh these are more than &25.

They were I think she said $149.

I said I should get them for what the sign said.

She said well the ones I picked were more & the sign said the smaller stone was $25 but…

The worst store ever.

Hiram Square has the rudest employees on the planet.

They do not care about their customers; therefore, they do not care about people.

I have been waiting on an order to be delivered and they are not helpful at all.

Keep telling me to buy from another store without providing me with the items I have already paid for.

i purchased 3 xersion lightweight womens puffer jackets lst year 2 of them the zippers are broke i would think that they should not have any issues being year old and to get new zippers would cost me 30.

00 each which i am not going to do,will you take care of this problem joann mclain

You just finished the Sweet Sale tonight.

I could care less about the candy but wanted the discount as I was buying Christmas Presents.

I ask one associate where to get the candy..she said Mens Dept.

I went to Mens Dept and I found a person walking through that worked there and she said it's over..we ran out about 3pm.

It was 5pm when i got there from work.

She started walking away and I said can I speak to a manager..she,said she was.

Is there any way i can get a discount of any kind.

She said no.

So i put everything down and went to kohls.

How fair is it that because i worked and finally got there and get turned away and they could care less.

They could have ran out on Friday and no one would have gotten any Saturday.

She could have even offered me the lowest discount and I…

I ordered a bed from JCPenney, and delivery guys (XPO Logistics) showed up with only 1 part, and we refused the delivery.

Even though the item on my account shows "Returned", still JCPenney has not returned my amount and they say that my item was delivered; despite the fact that the delivery sheet clearly states "Pick UP ONLY", they are not even ready to take this as an action item to follow up with their equally dishonest delivery partners XPO.

I came in your store on 9/28/2018 in Pearland Tx made a purchase for4881.

02 on Major Appliances with a delivery date of 11/23/2018 I took off work for this delivery I got a call about 9:30 am that the drivers was behind on deliveries and he needed to reschedule my delivery the earliest Wednesday the 11/28/2018 I got a call that morning that my order would be coming between 1- 5 but the driver would call 30 min before coming I waited and waited about 4:45 some ruled lady call left a message that my order is on back order I dont no when you gone get it when we no we will call you back I call the number no one answered over and over So I call the store to speak with a manager her name was Melissa I told her what happen she put me on hold said she talk to Samsaug and my order still coming…

I purchased this necklace on your website I put it in my cart bought it next day or two I got email saying it was canceled I was very upset if it wasn’t available would it say OUT of stock?

So I called customer service told them I talked to three different managers they were all rude and making jokes about my order getting canceled I have never been treated so disrespectful from customer service and I have never bought anything online then days later an email saying it’s out of stock, I order online all the time too.

If I was able to put this necklace in my cart purchase this then it should be mine not out of stock.

Ordered an electric blanket for an elderly neighbor- store to store.

Its seven days later and it still has not arrived.

Had I known it was going to take THIS LONG, I would have ordered it from Amazon or Walmart and had it 2 days later.

Yea, it might have cost a few dollars more , but at least he would have had it before the winter storm hits this weekend.

Have not shopped with JC Penneys in years, and now won't do so again.

Very very disappointed.

Lesson learned.

I purchased items in the Naples store on November 30, 2018 with my Discover Card in the amount of $94.

58.

Upon returning home I did not find the receipt in the bag.

The items purchased are Christmas gifts, men's clothing.

Is it possible to get an itemized receipt.

If not, how will I return the items if it becomes necessary.

The purchase on my Discover account says: J C Penny 2132 if this is any help to you.

My phone number is 239 352 9294.

My email address is: cnanaknit@aol.com.

Thank you.

Respectfully, Carla R.

Borstel

The person waiting oon me was yawning all the tome I was being waited and the person that approved the transaction was very rude.

Took almost 30 minutes to get check out with only two pair of jeans.

I usually shop online but my greatgrandson needed jeans because it was so cold.

Hopefully someone else will check me out if I ever go back to shop in the store again.

Maybe I want have too.

I love Jc Penny’s cloths just a bad experience with two very rude people.

I ordered a mattress+box on the 11-13-2018.jcypenny call me on the 11-26-2018 that the mattress got lost.

I was requested to make a new order which I did.

Now when is this order number:2018330582067598 going to be delivered to me?

Purchase beauty-rest mattress on 10/21 receive on10/31 found defect same day reported to JC.

Penny on 11/01.

Order NO 2018294540596918.

I have called corp. customer service 4 times Each time they said they would call JW Logistics to pick up mattress.

The last time I called he gave a request No.

T68944937 and request to pickup mattress .

Today (11/27 I was informed I must pay for a restocking and delivery cost for the first time.

I have been a customer for almost 50 years and I would expect JPPENNY to pay for the restocking fee. and clear this matter quickly.

1311 Tannery Circle, Midlothian, VA 23113 Phone No. (804) 739-1787

I was in your JC Penney, Briarwood Mall location in Ann Arbor, MI on Black Friday, 11/23/18.

I had to use the bathroom and went to the bathroom located in the teen girl section.

The only stall available was the middle stall, the others were being occupied.

When I entered the stall I noticed that there was no lock, nothing to secure the door closed.

I took my chance on someone opening the door while I was using it, but was not prepared for what happened.

As soon as I sat down, the outside bathroom door opened and someone came in.

They didn't say anything, they were quiet and all of a sudden they kicked in my stall door.

It hit me direct in the forehead causing me to scream and the perpetrator(s) to run.

I believe they were trying to scare the teen girl in the stall next to me.

They…

I sent an email within six hours to cancel an order, and also called within 24 hrs to cancel an order.

I know the item was not shipped at this point. it was on the Thanksgiving Holiday weekend.

I replied to the email immediately when I received it -to cancel the order.

I also called and reported the order number and asked that the item be canceled, In a live chat.

When I spoke to a representative, she told me that the system would not allow her to cancel the item.

Is this true?

Once you order an Item, it cannot be canceled even if it has not been shipped out.

The item was shipped 4 days after it was placed.

I am completely disappointed with J C Penny.

I will not be ordering on-llne or shopping here again.

Where do I begin...

I placed an order for same day pick up on November 18th before 2 pm.

I was told that it takes about 4 hours to receive an email that my order would be ready for pick up.

I received an email about an hour later stating half of my order was canceled.

So I called JCPenny to cancel the whole thing.

I was told I couldn't not cancel unless it was within 30 minutes of placing the order.

I responded by stating that I didn't know until an hour later that half of my order was being canceled by them so how it this fair?

I was told I would need to pick up my order and then return it.

Fine.

So I waited....it is now November 26th and I am still waiting for an email about my SAME DAY PICK UP.

I have called corporate who tells me the item was shipped to the store??

But I…

I purchased a Cooks Air popper and the sign said that I would get a $14 rebate but was told by the cashier to go online to get it and that they don't have any in the store.

I checked online and could not find any rebatess for this item so I just called the small appliance dept. and they told me that they do not have any rebates eligible for that product.

This is false and deceiving advertising by JCPenney.

I will never buy another appliance from this store.

My name is Cynthia Davis and please contact me at (314) 495-5046.

I am very displeased and upset.

I thought that I could trust JCpenney but I was wrong.

I hate to be lied to and then no one gives a damn because they have your money and I'll let others know about this as well.

Reason of review: rebate not eligible.

Monetary…

We bought an electric range at the Erie store on 11/08/18 with delivery date 11/13.

We understood that the range would be hooked up upon delivery, but the delivery men said they were not authorized to hook up electric ranges.

We sent the range back and canceled the order.

We are very disappointed.

Apparently the clerk who sold us the range didn't know that the delivery people would not do the hook-up.

Barbara Mogush

I recently purchased a new pair of glasses from your optical department.

I received a voicemail message that my glasses were in and I could pick them up 10/26/18 between 10am to 6pm.

Well I was there at 10 am and nobody was in department.

I asked for a manager and store manager named Kristen told me there was nothing she could do?

BAD ANSWER!

Your communication is HORRIBLE!

You leave me a message that my glasses were in and when I could pick them up and nobody was there?

I was getting "there was a miscommunication?

REALLY?

So I wasted 40 minutes for someone to finally show up.

Mall manager kept saying was "I apologize".

I am almost a platinum customer and have been shopping JCP all my life and I am now 62.

Well. today was my last time EVER shopping at JCP and understand why…

To Whom It May Concern:

On October 06, 2018 my daughter, Jennifer Lafferty, had made a purchase of seven men’s T—shirts from J.

C.

Penny’s on line shopping.

The pick up date was scheduled for October 15-18 to the Poughkeepsie Galleria.

When checking on the order, my daughter found out that two of the T—shirts were on back order but that five had already been shipped to the store.

When she informed me that five of the shirts were in, my husband, for whom the shirts were ordered, made the 40 minute drive to J.

C.

Penny, Poughkeepsie, NY to pick up those that had arrived.

Upon arriving at the store he verified all necessary information to the clerk but was then told he could NOT receive the ones that had come in due to a rule that the entire order must be available before pick up.…

I can't get my decorator to come back to finish the job she started.

Won't answer emails.

Nancy Cubbage

Went to Chesapeake Mall tonight to purchase hair products from the salon.

Employee was assisting someone when we got there.

We stood there for 10 minutes and she never addressed us.

My husband asked her to help us when she was done, she never acknowledged us.

After 15 minutes of being ignored, we walked out!

This young employee needs customer service training , you lost a sale tonight and a customer, how many more?

I ordered curtains online.

They were expected at in store pickup on the 17th.

Things happen I know, but I still chatted with your online chat service to see the curtains whereabouts.

They told me yesterday that my curtains were delivered to the store yesterday, Friday the 21st, and to contact the store because they probably were not scanned in yet.

I contacted the store like I was directed to on Saturday the 22nd.

I told the online order lady the situation, to which she laughed at me.

After looking up my order she told me it still wasn’t scanned in and to call back Monday or Tuesday, because she wouldn’t be able to look through all the packages for mine.

We bought a refrigerator on 9/2.

Order number 2018-2455-4087-6544.

It was delivered today with huge dents on the front of the Frigidaire Gallary.

They put our refrigerator in our garage and now we do not have a refrigerator in the kitchen and can’t park our car in the garage.

I called Paris in customer service and he refused to give me his bosses phone number.

He is the MA manager.

He said he would fill out a case number but could not give me the information.

I must say JC Penny really let me down.

Now our old refrigerator is in the garage that still works.

I was told that they have to order a new one.

Paris said I turned down replacement parts.

I was never offered replacement parts and I want a new refrigerator.

I can’t believe a 100 year old company forgot how to take care of…