J.C. Penney

jcp in beaufort sc is not a friendly store....

I entered the store feb 7 which was a friday morning i was greeted the cashier was really friendly i stayed in the store looking around . but didnt find what i was looking for ...i asked the cashier who was the store manager she said her name is Gwen she right there ..ok first of all if she is the manager she never once said good mprning can i help you and the way she was dressed i thought she was a customer ..her appearance was not professional at all...doesnt jcp have a dress code for management ...its really sad but i want be returning to this store ever again .belks is a much friendly store and management looks the part..jcp manager lifted her arms and all her stomach was out ....not a good look for management ...so disappointed in jcp

In the first week of November I purchased two size 3 boys coats and one girls coat size 6x.

The brand is Weatherproof.

The girls coat started coming apart in two places.

I returned the coat to a store in Shawnee Oklahoma and was refused any help replacing the coat or getting credit on a replacement.

The service manager was very rude.

Penny's has lost a customer that has shopped your stores for years.

I went to Kohls and bought my great granddaughter a new coat.

placed an order 6/26/2019 apprx 5pm order 2019177721101059 118.

00 spent with code brought down to 107 when i said how much to get free shipping i was told 66 dollars contacted my grndgtr that wrong you only neededto spend 7 more now 8.

95 on limited income helps can adjustment be made to my accnt that customer svc was WRONG

Calling looking for my refund on my credit card.

Both representatives hung up on me because I asked to talk to a supervisor.

Well, I do know, Ed didn’t want me to talk to his supervisor because he was very rude to me via phone.

I was walking out of Penny's in Barre Vermont.three cashiers stood at the beginning of the store when a short blond woman said and I had my child with me and the cashier said boy that's an ugly little girl and the mother is fat and my little girl heard it and she cried all the way home.

Too bad you cannot keep those bitched busy.

This was the worst behavior for adults.

It happened at Berlin mall.

I will never shop your store again.

Yesterday while standing in line to pay for my item(capital City Mall-linen dept around 4:30 to 5:00 p.n.) one sales girl was busy waiting on customers and answering the phone.(WISH I WOULD HAVE GOTTEN HER NAME!!!) She called for Amanda for help.

Well, Amanda was on her cell phone and made NO ATTEMPT to help.

In fact see made eye contact with me several times.

When she finally made her way to the sales counter the young lady asked her to help the customer on the phone.

Sure glad I was not the customer on the phone--very rude--and did not go out to look for what ever the customer wanted---I had heard the other salesgirl say.,"I'm sorry I am with a customer, but will have someone else look for you".

Amanda then got off the phone and gave a false appearance of being busy.

I finally went…

My wife and I have been customers of J.

C.

Penney for years and considered it one of the best stores for clothing and other things we needed.

We use the J.

C Penney store in Hamilton Place mail in Chattanooga.

Before that we used the stores in Kalamazoo Michigan.

We always saw them as a store a step above most department stores; About 2 years ago we saw a trend of moving backward so we cancelled our J.

C.

Penney credit card and started looking for other places to shop.

Service was declining and the stores where not being kept up like we have grown accustomed to over the years..

On May 4 we where out shopping and decided it was time to see if J.

C.

Penny had made some improvements and we were looking for a certain shoe, Ked's Leather shoe for women.

We found a right shoe being…

purchased mens skecher go walk max at 39.

99 after discounts returned for sketcher memory foam on sale for 59.

99 same price as returned shoes would not consider as even exchange had to pay $15.

00 extra and when I got home no sales slip in bag not pleased with response of clerk Holyoke mall store don't get why I had to pay extra purchase only 1 week before return

The store wasn’t busy at all.

We arrive and there is only around 5 people.

The clothing is fine, but the prices are overrated.

We head to the checkout and the employees took forever to check out everyone!

The services is the worst part!

I do not suggest JCPennys.

Hi I tried to buy an advertised electric skillet today at Lakeline Mall.

I was told I couldn't use the 10% coupon as it was nor valid on electronics.

Showed then the flyer I received and it was there in black and white that you could.

Neither clerk had a clue so I walked away without said skillet.

Then my dad paid cash for a t-shirt he gave him a 20 so that is what he put in the till, my dad realized if he gave him 1 more dollar he would get a 5 back, again same clerk wouldn't do it saying I already put the amount in.

Wow totally disappointed with this store and wont go back that is for sure!

I purchased several items yesterday at the Penny's store at 41st and Yale, Tulsa, OK.

I paid with a personal check and they ran the check through my bank.

I asked for my check back and they refused.

I talked to the supervisor for the clothes department who told me that they HAVE to keep all checks -- even though they were run through the bank.

I told her that they ran my check through twice last month and my bank had to straighten out the mess with you.

I told her that I did not want that mistake to happen again and that MY BANK TOLD ME TO ALWAYS GET BACK MY CHECK AFTER YOU HAD ALREADY RUN IT THROUGH MY BANK.

I told the supervisor this, but she told me that your policy is to keep the check anyway.

So, I must keep a close watch on my bank statement this month to make sure that your…

I will rate this experience as minus 1 million!

Jim and I purchased a wedding band and an engagement ring at the Uniontown Mall, Uniontown, PA.

Both rings needed re-sized - Jim’s band went from an 11 to a size 13.

My engagement ring needed to be a size 7.

5 from a 7.

It took 2:weeks to come in.

When the female person called to say it was in, the Penney caller was so rude and non-professional, I called back and registered a complaint with the supervisor Caroline and then Jim spoke with the manager, Mary Jo.

Initially, the rude employee said only the men’s band came in.

When the manager called, she said both rings were there.

We went to get the rings Saturday April 13, 2019, Jim’s band was OK.

The engagement ring that was sent to be resized from a 7. to a 7.

5, CAME IN AS A SIZE…

Bought Samsung refrigerator in October 2018....and river with dent in door.

Still not resolved 5 months later.

Working with JCP and Samsung...both parties blame each other......this has been the longest, most frustrating display of customer service.

Have been a JCP customer for over 30 years.......

I need a new door or credit if my problem not resolved.

I went to the Appleton avenue store for a watch battery.

I spent over ten minuets in the jewelry department before one of the 1/2 dozen employees, who were milling around talking to each other, managed to ask me if I needed help.

Then I was told that only watches that were purchased at the store could have a new battery put in.

I would view a watch battery as revenue and an entry purchase, but I guess JCP has all of the customers and revenue they could want.

Customer service is really what you sell, so if you do not change you will be out of business.

I RECEIVED A BILL IN NOV.

3 2018.

I WENT TO jCPenny in Erie,Pa.at the Millcreek Mall and told the manager I wanted to pay the bill.she informed me that I could not pay the bill.sHE Told me to call the number on the bill.

Icalled the number on the bill and I was informed that I could not pay the bill.

So here it is 2019 and I have been harassed because your people are incompetent.i will only pay what the original bill.next stop attorney general if this is not resolved within 14 business days.

Just visited store in Flint, MI.

Purchased a pair of jeans and tee shirt.

Tried to use a coupon I received on the weekend which stated on coupon “use now through April 14”.

Was not allowed to use because Manager said it was not valid yet.

Then I must have a different meaning of the word “now”.

Would not have gone if I had known I couldn’t use coupon.

Been a customer for 30 years or more.

Not sure if I will shop there again

I was tried to make payment in my account ended at 7289 the machine said there is no payment needed at this time.

I received bill for this account number.

I tried to get a whole of live person was not successful.

I have made several complaints about this situation nothing is done to correct it.

Something it should take few minutes to complete would an hour.

If the company can not correct the problem they should have live person to do the job.

The way this machine is computed would force customer to leave the company because it takes too long to solve problem of two minutes.

Yur sincere customer.

I arrived at the jewelry department store in Town East Mall in Mesquite Texas on March 9, 2019.

I stood in line but was ignored by the sales person named Elvis who was Hispanic.

He served two other Hispanic customers until I stopped him and told him I was there first.

Elvis ignored me and kept doing what he was doing.

Finally he asked me if he could help me, but he was standing at the opposite end of the display.

This was an obvious case of racism.

I returned my item and refused to make another purchase with JC Penney.

Later another worker assisted me in my purchase.

As for JCPenney, if this does not get resolved, my wife and I will never shop at your store ever again.

I can't even sleep tonight because this is eating me up!

Monday I went to the hair salon in Toledo, Ohio.

My hair was 6 to 7 inches long.

The beautician spoke about the length immediately and I said I wear it long, I do not want it cut off.

She said she could do that.

I said she could trim 1 inch off possibly 2” at the bottom.

I have bald spots and need the Longer hair on my crown to cover them up.

Also my hair is very fragile on my crown and breaks off faster than it grows; and has a cowlick on the top where it flips forward like a mans hair line.

It has to be a certain length like 5 inches for it to weigh enough to lie over the cowlick and not flip forward.

When she complained about the length and how much time to put it up, I reminded her again it could be trimmed .

She replied that only taking off 1 to 2 inches wouldn’t matter which…

I went to the Lake Charles, La.

J.

C.

Penny's today to buy some men's shoes.

There was only one guy working that side of the store.

He was helping someone else and never got to me.

The shoe dept. was a mess.

I couldn't find me size or style.

There was no place to even sit to try on shoes.

I felt like I was the only one in the store.

Frustrated, I left and went to Academy sports an bought my shoes at half the price of Penny's.

I am a J.

C.

Penny's stockholder.

If we continue to do business like this we will go bankrupt!

I read on Yahoo, that they compared J.

C.

Penny's and Macy's and the service at Macy's was great as well as the Merchandise was presented well, and clean.

J.

C.

Penny store the Merchandise was a mess and nobody came to offer any help.

If we are to…

I went to the store in Raleigh nc and they has a refrigerator that had a wrong price.

I tried to buy the item but they manager said it was a pricing error and he cannot the price.

I was advised by the associate to call cooperate office.

Corporate office stated they cannot tell a store to sell it to me at that price.

The best the manager can do is offer a 20% off regular price. very disappointed customer

Recently I purchased women underwear Underscore briefs at a cost of $16 per package.

I purchased 4 sets including the cotton kinds.

After only a few short weeks the nylon leg rubber is coming a part.

I thought it would only be one pair but it is all of them.

That is quite a bit of money to spend on underwear that does not last at least 6 months.

The colors were white and beige.

I would like a JC Penney credit or refund.

I am embarrassed to take worn underwear back to store.

I am senior citizen and need plenty of underwear.

They were a size 7.

Thank You.

The purchase was made in 2019.

I do shop at the store frequently.

JC Penney in Lake Charles , LA

Gale Valerie

The Kingman az store has old, filthy, mildewed carpeting in the dressing room...

I will shop elsewhere if New is not put in..such a small space come on folks..care about your customers

I got these sheet set in queen & gray & AFTER 1 WASHING the seams that go around mattress all ripped & I dont have a sewing machine!!!

Whats going on JCP usually have good products??

Im so upset with this is Im on SS & cant afford to throw my money away!!!

LOVE LOVE LOVE the shets but after one waswing fell apart on seams??

Com'n thats not right to do to customers that buy from yr stores & websites all the time??

Please look in to this matter Like i said only 1 washing cause just got for cmas ordered Nov 25th & the seams are all ripped around mattress Grrrr makes me so upset 720=4150D

Ordered 4 items online for Christmas on 11/23/18.

Received 3 out of the 4 and 4th was still showing in transit as of 12/5/18 - never rec'd it.

I called customer service & was told by a representative, Brian, that I had to file a claim with UPS.

I asked why I should file a claim as I paid JC Penney and they should refund my money.

He was very rude to me and said how do they know I didn't receive it?

I said if you look on UPS tracking it shows - "in transit" and not delivered.

Every time I tried to speak he talked over me.

I asked to speak with a supervisor and he said he was a supervisor but could only give me first name and not last due to "security issues".

I filed a claim with UPS but said they have to reimburse JC Penney - when I asked why I was not being reimbursed for an item…